| Shipping and Returns |
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| Crutchfield Canada products ship from Ontario |
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Our Crutchfield Canada products are shipped from a warehouse in Mississauga, in metropolitan Toronto. Each is purchased from the manufacturer with the stipulation that they will be sold only in Canada. That means that all Canadian duties have been paid and Canadian buyers are protected by full manufacturers’ warranties. All prices are in Canadian dollars. |
| How much does shipping cost? |
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The shipping cost is determined by the weight of the product, the destination and the service level. The total shipping cost will be calculated during checkout. However, currently, we are offering FREE Standard Shipping on most orders over CAD $129.
An order must total over CAD $129.00 after any special discounts have been applied, and exclusive of any tax (GST, HST and/or Provincial taxes) or upgraded delivery charges. Any upgraded shipping you request will not be free.
Please note that Nunavut, Yukon, and North West Territories will incur additional delivery charges. These charges are $9.99 for items weighing less than 30 lbs and $99.99 for larger, heavier items over 30 lbs. These charges are billed per order, not per item. For example, if you order two pairs of car speakers with a total weight of less than 30 lbs, and you live in Nunavut, your additional shipping is $9.99 even though you ordered two items. |
| How long will it take to receive my order? |
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Orders ship from Ontario. Your order will ship as soon as processing is completed and delivery takes between 1 and 7 business days depending on your location, with additional time required for remote addresses. Faster shipping options are available at checkout, or call for us for details.
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| What kind of delivery service will I get with my TV? |
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Scheduled delivery to your door: 5-7 business days
A representative from our shipping partner will call you to set up an appointment for delivery.
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| Do you ship to my country? |
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For information about shipping products to U.S. addresses, visit this page from our U.S. site. If you are contacting us outside of the U.S. or Canada, learn more here.
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| What is your return policy? |
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Crutchfield offers a 30-day money-back guarantee. Some restrictions apply. Please call us at 1-800-297-9469 for details. Learn more about our return policy.
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| How do I return a product? |
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To receive a Return Authorization number and instructions, please call us at 1-800-297-9469 or email support@crutchfield.ca
. We're available seven days a week, 8:00 AM to midnight Eastern Time.
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