When Bill founded the company in the family garage in his hometown of Charlottesville, Virginia, he was really trying to fix a problem he'd experienced as a customer: how do you figure out which aftermarket car stereos and speakers will work in your vehicle? He came to the conclusion that expert information, shared by people who really cared about problem-solving, was the answer. More than 6 million customers later, those principles continue to drive the business.
We've grown to employ over 600 people in our home state of Virginia, built tools like the Outfit My Car tool and our 25,000-vehicle-strong Vehicle Fit Database, and developed technological innovations to let customers audition speakers online and shop with an Advisor steering their web journey. Our Advisors receive weeks of hands-on training before helping customers from our Virginia call centers. Our customers can rely on free lifetime help with technical questions about any gear they buy from us. And it all stems from Bill's continued leadership, and his ongoing belief in detailed, expert information and exceptional customer service.
The results are good for everyone: Crutchfield is proud to the be the only company to win the BizRate Platinum Circle of Excellence award 19 times in a row. Bill Crutchfield was inducted into the CE Hall of Fame for his contributions and leadership. Crutchfield has been honored three times as one of the Best Places to Work in Virginia, by the Best Companies group and Virginia Business magazine.