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We are located in Virginia USA.

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Current Crutchfield time is 4:33 AM ET.

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Calls may be recorded for training and quality control purposes.

We are located in Virginia USA.

COVID-19: Our approach

Our approach to COVID-19 continues to evolve. We want you to know we're committed to keeping our employees and community safe — and taking good care of our customers.

Here's what we're doing to ensure the safety of our employees and customers:

  • We're still answering phones, chats and emails - with most of our employees now working from home. We've also modified our hours a bit to give our folks the time they need to take care of themselves and their families. See our current hours
  • Our Canadian distribution partner has transformed workflow, including practicing social distancing through a combination of staggered hours, added shifts, and increased spacing between workstations. In addition, our delivery partners Canada Post, Purolator and UPS are working hard to make timely deliveries but there may be unavoidable delays.
  • Our distribution partner has increased sanitation and hygiene protocols still further for the employees who are packing and shipping your purchases.
  • People with any symptoms of illness may not enter our facilities. We are following PHAC and CDC guidelines for delaying return to work after any type of illness.
  • For our colleagues who need to focus on their own safety — or the safety of their families — we're ready to do what it takes to make sure they don't miss a paycheck.

We've always thought of Crutchfield as a fun place for you to hang out, learn about, and shop for electronics. Right now, we think we can still give you those great experiences, while also supporting our employees in doing what's best for them and their families. (If at any point that changes, we'll modify our approach and let you know about it here.)

Oh, and one more thing: please don't forget about the power of music to calm nerves or bring smiles to faces. Turn on the radio, stream some of your favorite tracks, dance with your kids. We think you'll be glad you did.

Take good care,

The Crutchfield team