Free tech support
for the life of your gear
Need help? We’re right here in Virginia, 7 days a week
In any DIY project, it’s normal to hit a snag. That’s why we offer free tech support with every purchase. We can help you with complex wiring questions or something as simple as how to adjust the volume.
Call our Tech Support Team
- Locate your order number
You'll find this in your confirmation emails.
- Gather your stuff
Have your tools and/or installation gear handy, so we can get right to work.
- Call 1.800.297.9469
Our experts are ready for your call, 7 days a week.
Looking for your vehicle installation instructions?
Check your email! We send you vehicle-specific instructions by email when your order ships.
Our Vehicle Research team spends their days taking apart cars, so we can figure out what fits your ride. The team also creates our exclusive Crutchfield MasterSheet™ and Crutchfield ResearchNotes™ instructions— included free with car stereo and speaker purchases.
Wayne—our Senior Vehicle Researcher—tests a truck's wiring.
Find a product manual
We have an owner's manual available for most products on our site. Just head over to the product’s web presentation, then look for a blue link under "What’s in the box?"
Show us how we can help
Our technicians can usually get the job done over the phone, but every once in awhile they need a visual. We have a new tool called SeeSupport™ that can help.
With the SeeSupport™ mobile app:
You can share live video from your phone’s camera over Wi-Fi®
Our screens show us what you see
We can grab a still image and sketch over it to point out a connection problem
Your tech can send you a link to download the SeeSupport™ app if needed.
The old adage ‘a picture is worth a thousand words’ is definitely true in Tech Support.
Robert, Team Lead
Need a real, live person? We're here to help — 7 days a week from our team in North America
| Monday-Thursday: | 9:00 am - 10:00 pm est |
|---|---|
| Friday: | 9:00 am - 8:00 pm est |
| Saturday-Sunday: | 10:00 am - 7:00 pm est |
- Payment methods
- Sales tax
Crutchfield collects state sales tax on items shipping to the following states: AL, CO, CT, HI, IL, IN, KY, MA, MD, ME, MI, MN, MS, NC, ND, NJ, NV, OK, RI, SC, SD, VA, VT, WA, WI. In other states where we don't collect sales tax, it may be the customer's responsibility to assure that all appropriate state use taxes are paid
- Special financing
