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We are located in Virginia USA.




More about Chad

I love a good book, a hot cup of coffee, and some great audio.

Advisor since 1999|Located in Norton, VA
  • Smart Pet Advisor
Tech I'm excited about:

Home automation, voice control

Favorite streaming service:


Favorite books:

Harry Potter, Game Of Thrones, The Stormlight Archive, anything by Brandon Sanderson

Favorite getaway spot:

Disney, the beach

What customers say about Chad

Chad is the best! I am just an old guy who knows nothing (according to my 16 year old) but needed to upgrade my 16 year old's factory speaker and amplifier setup. Chad was patient and clearly explained the options for me. When I mentioned that I needed to keep within a reasonable budget, he didn't brush me off (as I've experienced when shopping elsewhere), but instead made recommendations that would provide ample upgrade for my son, but still meet my fatherly budget restrictions. Thanks always to Crutchfield for being best in the industry in offering great pricing and continued top-notch customer service.

Chad W., November 27

Chad was so very helpful. I purchased a radio for my H-D and had questions about a module to be able to use my handlebar controls. Chad took care of the situation answered every question I had and I got everything, and more than I needed, at a price I could afford. Chad and Crutchfield are awesome to do business with. Couldn't be more pleased with all the service I receive.

Anthony , February 27

Chad was so very helpful. I purchased a radio for my H-D and had questions about a module to be able to use my handlebar controls. Chad took care of the situation answered every question I had and I got everything, and more than I needed, at a price I could afford. Chad and Crutchfield are awesome to do business with. Couldn't be more pleased with all the service I receive.

Anthony , February 27

Chad was very helpful and correct in answering my questions. I made the order for the product immediately after.

Edward, February 10

Chad was very helpful and Clear and Concise with his answers Thank You all for your help!

Timothy , January 19

Chad did an excellent job recommending the product based on my interests. He answered all my questions in a polite and professional manner. Thanks Chad!

Glenn, December 6

Chad was quick to help me and provided awesome customer service. So glad to have come back to Crutchfield...I was a catalog customer in the late 70's early 80's and honestly forgot how great you guys are. Thank you! I will only buy from you from now on!

Chris, November 30

He ran me through several audio combinations and install scenarios. He helped me tremendously in my decision to replace existing audio equipment. Thanks, Dan.

Dan, August 30

I was seeking a set of speakers for Atmos and I have a vaulted ceiling. I nearly purchased the add on Atmos enabled modules and Chad informed me that they wouldn't work with my ceiling. He recommended a set of Polk Blackstone speakers and ceiling brackets. I haven't received them just yet, but when I do, I am confident that they will work great. Thank you!

Darren Tebo, July 28

I chatted With Chad on what I was looking for and to make it as easy as possible to hook up and replace the old radio. 5 minutes time I was lined up with what I needed and all i had to to was click on the purchase button. Great job Chad and thank you!

Michael, June 8

Chad was great. Made this process a no brainer. Love C and its employees.

Robert, May 26

Chad was patient with silly questions...gave reasonable answers...offered suggestions and I was REALLY appreciative. This is how customer service is suppose to be!

Tara, May 24

Great Knowledge !! Thank you !!

Aaron Tompkins, May 13

Chad was a great help with finding the correct speakers for our camper. Quick and painless!! Thanks for all your help Chad!

Lars, May 9

Chad provided me with a great service. He patiently responded all (the very many) questions I asked and gave me confidence that I was getting the correct speakers for my car. He also gave additional input on extra hardware pieces that I needed in order to make the installation. I find his and Crutchfield service/know-how very helpful to overcome all the small little questions that get in the way of you just going ahead and installing the equipment yourself, knowing beforehand that you are getting all the hardware you will need so that you don't get stuck in the middle of your installation with the doors disassembled realizing that you needed something else to complete the installation.. Thank you.

Jorge, April 4

Chad was actually extremely helpful. I did not know what i was doing but, I am still a very picky person. Chad helped me find what I needed and was able to hook me up with the complex stuff even though I didn't really know what I wanted or how to do it.

Cooper , March 22

Chad was extremely helpful and courteous. He was able to help me with my problem and suggested an alternative instead of a purchase. Hard to find people like that these days! He did not even know if I was a previous customer or not... I am a Crutchfield fan!

Eddie, February 18

Chad's advice was rock solid, He was very helpful and tolerant of and old guy asking questions that may not have made sense at the time, but, he was kind enough to straighten me out so I did understand! Excellent!

Mick, February 3

Chad, you are the man! I was wanting to know what radio was compatible with my onstar, satellite radio, steering wheel controls. Ask, and Chad shall deliver. Thank You again!

James Wright, January 26

Helped me get exactly what I needed to get a new radio into my 2013 F150, made sure I had everything I needed to make sure everything will work out perfect. Also, he has great taste in books too.

Jason, January 21

After searching the WEB pages I decided to "chat" -- Chad reviewed my choices and requirements and came up with the best selection for me. Great help -- thanks.

George, January 21

Chad was great! This was my first chat experience with Crutchfield and it was very pleasant. I had a question about a radio that I was considering and he was very honest with me. I found that it did not suit my needs and he did not try to up-sell me. He did search and provide me with another option after I requested it. I live in a small town in a rural area and this is how we do business around here. WITH HONESTY AND INTEGRITY! :-) Thanks again Chad.

Terry, December 31

Chad helped with a tech question for my 2006 Rainier. He was very helpful and answered my question. Now I see why people love Crutchfield's service so much!

Bruce, December 22

Soundbar hunting became so simple after receiving Chad's inputs to my queries. In fact, I'm not surprised to see so many appreciative comments below this one - it's clear that Chad keeps it honest, objective, relevant whilst enabling the customer to make an informed choice. Good show!

Amol, December 17

Chad helped me decide what I needed for my car audio. His suggestions were spot on and it's apparent that he really knows his stuff. Thank you Chad! Promote ahead of peers and offer a raise.

Tom, December 10

Chad was extremely helpful. I have an older vehicle with blown out speakers and wanted to replace them. I told Chad my vehicle, and that I didn't need anything fancy. He recommended the most practical and economic option for me and wasn't pushy at all in his recommendation. He wanted to make sure I got only as much speaker as I needed. Thank you again, Chad.

Cole, November 22

First off, I almost never write a review unless warranted. Chad truly helped me with my purchase. I had no idea the product I ordered even existed! The chat was way easier than waiting on the phone all afternoon! Thanks for the great help!

Tim, November 19

Great guy gave me an honest opinion. And helped me choose the right amp! Thanks buddy!

Martin, November 16

I wanted to thank Chad for helping me decide on a car receiver. I couldn't quite figure out between the one I purchased and another that I saw on the website. With Chad's help I decided to keep the one I purchased and now feel confident that I purchased the right one for my needs. Great support, and I appreciate much!

Christian , October 27

Chad helped me find some great dash speakers and was very helpful with all of my questions, and I had a few! Great guy!

Patrick, October 12

Chad was a great help in finding all of the necessary equipment for my stereo install. Great Customer Service! Thanks again Chad.

Garrett, September 24

Chad was knowledgeable and gracious--so much new technology coming along--to the consumer--experts like Chad are a lifesaver.

Michael, September 15

Chad was very knowledgeable, patient,and a skillful communicator. He was able to provide advice and recommendations based upon my input. I do not find that combination often.

Bill, September 9

Not sure if Chad was behind the scenes on my replacement but I want to thank him and everyone else at Crutchfield who helped replace my car radio. The radio I originally received had an annoying, regular high pitched sound when auxiliary was engaged. Your service people talked me through several options to address it without success. When it became clear it was a radio issue you quickly and courteously shipped me a new radio and the items I needed to return the defective item. I just installed the new radio, the high pitched sound is gone and, I might be imagining it, but it seems as if the overall sound quality has improved as well. Thank you very much for your kind support. I will be ordering from Crutchfield in the future and will let my friends know of my very positive experience.

Martin, September 8

I own a 2006 Toyota Corolla, which as many know has an particular dash size. Chad was diligent and generous in providing me with many options and clear explanations on how could I address it, he's notably knowledgeable, a clever guy! Thanks Chad and CF team!

Denys, July 28

Chad was awesome! He didn't try to sell me the most expensive audio equipment either. He recommended what he felt was the best value and fit for my vehicle.

Ed, July 27

Chad was awesome. He checked on a product that was out of stock for me. Then was able to suggest a comparable substitute that just happened to be on sale too...Yahoo!!

Andrew, July 9

Chad is extremely knowledgeable in surround sound systems! quick and informative answers.

Daniel R., July 5

Chad was very prompt in getting to chat with me. Very friendly, courteous and knowledgeable. He answered the questions I asked and very glad I received the help I needed. Thank you!

Wayne S. , July 4

This is the 2nd time Chad has helped me and he is awesome!

Keb Halpern, June 20

Chad was super knowledgeable and helped calm my uncertainty. Definitely gonna make purchase due to his guidance.

Wakeley, May 12

Quick, technically correct and helpful answer to help me choose between two products.

Jeff, May 12

Chad was very helpful and to the point. He gave me great advice that will save me a lot of money over upgrading my sound system at the dealer. Way to go Chad!

Douglas, May 6

Chad suggested a great DVD/CD in dash receiver and front door speakers for my pickup truck. He answered a ton of my questions in a very timely manner and was very friendly and professional. He informed me of Crutchfield's custom installation instructions for my vehicle and assured me that I would have no trouble installing my new gear. I really appreciate the advice and help from Chad!

Justin P, April 9

I was looking to upgrade the audio system in my wife's car, I was spiraling down a rabbit hole of information, but Chad brought me to a soft landing. Chad was helpful, friendly, and insightful. He recommended products according to what I wanted to accomplish. Thank you Chad!

Chris B., January 23

I started out just contacting to research my options to outfit my new 2008 Grand Marquis (I'm 6'6" so I need the legroom). By the end of our chat I not only feel confident in my purchase but also confident that I will be well outfitted for attempting the install. Because, of my experience with Chad is any indicator, any install questions I run into will be quickly, knowledgeably, and professionally handled. Chad needs a raise!

Michael, January 8

Chad is a great resource! I bought an Alpine ILX-007 for my son's Acura and Chad really helped me with a lot of questions I had. I then decided to get one for my Acura and came back to Crutchfield in large part because of Chad, who helped me once again with my questions about speakers and subwoofer.

Paul Zimnik, January 2

Chad was very knowledgeable, he answered all my questions with great speed and accuracy.

Scott Protsman, January 1

Chad was very helpful. He knew exactly what I needed and gave me a few options on how I could wire my sound system up. Fantastic customer support!!

John, December 18

Great customer service. Very knowledgeable and helpful.

Jason, December 11

Chad was very helpful and polite. Helped me save money too. Thanks Chad.

Raleigh, December 9

The best customer support ever!!!!

David, November 22

Simply the Best.

Girdhar Mantripragada, November 21

Chad is awesome. He answered my questions with an honest opinion and good feedback on the knowledge of the DSLR Camera I wanted to choose from. He helped me make that tough decision between a Nikon or a Canon. I believe I will get more with the Nikon and he helped me gain that knowledge on what to expect. Chad is a great Advisor and helps to make sure that you are well taken care of and makes your shopping experience on worth purchasing. Once again thanks Chad.

Roneshia, November 20

Chad was the primary reason I ended up purchasing my BT deck from Crutchfield. I gave him a list of my "wants", and he was able to recommend a stereo that was well within my budget.

Jimmy, November 6

Chad was very knowledgeable! He answered all my questions quickly and clearly and helped me to decide on what components I needed to complete my project. Thank you Chad!

William, October 20

Chad was very patient and very knowledgeable. He took the time to respond to my questions and come up with different options that fit my budget. Very polite as well. Thanks Chad!

Tom DeCotis, September 18

GREAT fast and thorough service. Had my needs taken care of within a minute. GREAT work. Thanks!

Justin, August 18

Chad was knowledgeable and helpful with product selection. Always appreciate Crutchfield staff, thanks Chad.

Tyler Cookson, July 8

Chad answered all my questions quickly and completely. He helped me make sure I had everything I needed for a successful stereo installation!

Dan, June 17

Chad helped me find the perfect head unit and gave me a link to a cart with every product I needed to get the new unit installed. It felt nice talking to a human instead of feeling like a robot was on the other side!

Kyle, March 15

Chad helped me find a part I was needing to integrate my stereo with my steering wheel controls. He found the part based on my vague, badly worded description, and found it lightning fast!

Colby, January 29

Chad helped me choose the right radio for all of my needs. I wanted a fromt load CD radio with Bluetooth capablitites for my Ford, Chad found the right one. Thank you for your help Chad.

Regan, November 15

Chad helped me select an economy unit for my second vehicle, we chatted for several weeks before I was able to decide "get the wife to agree". He was great and matched a system that worked perfectly for my budget "had to keep the wife happy" and me. Thanks Chad!

Todd, December 3

Great customer service from Chad....made a great effort to help(and did) with my questions. Chad made me feel comfortable and didn't rush me. Thanks for a great job.

Matt L, November 26

Chad was very helpful, not only did he add items to my cart that I needed for my sub but he made sure they were the best and most decently priced for my budget. Ill defintely be coming back to crutchfield because of the wonderful customer service. Thanks Chad!

Jeremy , September 6

Chad helped me online make me feel comfortable with my purchase with Crutchfield. He also explained to me how to keep my head unit with adding an amp. I just wish I could speak to him every time. He took about half hour to an hour giving me information and advice. Very helpful guy!

Ryan, January 24

Very helpful.... Knew what to say when i asked a question.... Talk to him if u wanna know what to do! Thanks Chad!

John Dinsmore, October 20

I called earler to get some information to upgrade my system and chad was great to talk with. very professional and was very easy to talk too. he listened to what I wanted to do and together we came up with some great solutions for my upgrade. I'll make sure the next time I have an audio need, I will give him a call. he was awesome.

Michael, October 1

Chad was extremely helpful, he helped me pick out my new radio which I love! it wasnt too expensive and seems to be the best bang for my buck. Chad talked to me for a good 10 or 15 minutes giving his actual opinion and his honesty which helped a lot, I'm definetly going to ask for him when I go to ask about what subs and amp I should get. Thanks Chad!

Robert, July 27

Chad was amazingly helpful. It's employees like this that make a company stand out. He was very helpful and didn't direct me to unneccesary things. He put together everything I wanted that fit my budget and was very nice. I will now be directing all of my buddies to this site and Chad. Great work from a great worker.

Andrew, June 6

Thanks Chad for the information about products, and honesty.

Derick Veliz, April 13