Advisor since 1990
Located in Charlottesville, VA
Love listening to music and watching movies with my family!
Tech I'm excited about:
Wireless A/V (AppleTV, Sonos, Bluetooth Speakers)
Instruments I play:
A little harmonica, trying to learn guitar
Favorite streaming service:
Share how Doug helped you:
What customers say about Doug
Doug reviewed my cart, recommended a great change, verified everything would work and told me about the tech support. Excellent customer service. I would definitely call him back to help with future purchases!
Tom B. , December 21
Doug was great. He answered all my questions and educated me on the products which helped me make decisions to meet my car audio needs. Super helpful and friendly. Thanks Doug!
Eric Poomi, October 16
Very helpful....Explained the details of the Bluetooth device and clarified any questions I asked.
Louis, July 30
Helped me get the right product for my needs. Friendly and knowledgeable.
Joseph Desiderio, June 10
Doug always makes it easy to get what I need. Very accommodating and great service!
Wayne Brouillard, June 2
Helpfull, very friendly and patient with me for not knowing anything about the products
mark floth, May 30
I spoke with Doug and got great advice from him on two products. I will be placing an order in a few days. I will be in-touch for any advice I need on my electronics.
Richard , May 8
Doug was very helpful and patient throughout my ordering process. I was stuck between two car stereos and he was knowledgeable enough to help me make my decision. Spend(waste) time on other vendors and websites but my bet is you will end up with Crutchfield! Thanks again to Doug for his professional and polite manner.
Ed, April 11
Doug assisted me in understanding the features of a new AV amplifier system in a fashion that the installers of the system did not. I get it now! Wow, what a pleasant surprise and what an effective service professional. This is probably the best online/telephone order experience that I have ever experienced.
Gordon , April 1
Doug was very helpful and took his time explaining everything to me. I'm a novice in the stereo world and there was no question that he didn't make me look dumb in asking. I appreciate the help Doug, thank you!
cirilo , March 5
Great help, saved me hours getting the package with the features I needed that would fit my truck and also eliminated the inevitable returns for ordering the wrong items.
Alex, January 21
Doug and the Crutchfield support team are the perfect examples of why you support small business and buy local. You don't get this type of attention and service from the big box suppliers! Thank you for your dedication.
jane , January 6
Doug was very helpful, patient and knowledgeable. With his help, I was able to find the right piece of equipment for myself. At no time at all did I feel he was a "salesman". I wish Doug and your company many more years of success. I will definitely come back to Crutchfield when the time to upgrade/expand my collection.
david, January 4
Doug was great. Most importantly to me, he was ~kind.~ There isn't enough kindness in the industry. I don't care how good your product is, if you're not kind and thoughtful, I'm out. Thank you Crutchfield, and thank you Doug! I'll be back for sure!
stephen lynerd, December 9
Doug, I got my new radio today and the installation went smooth as silk. Can't thank you enough for making this a great install with no problems.
John H, November 25
I found Doug to be a very conscientious sales person. Just from having him as my sales person this seems like the type of company I would like to work for.
Jody, November 21
Integration of technology, knowledge, and service always amazes me. Doug continued my Crutchfield experience. Top notch. Great service. Say no more.
Jason, November 4
I explained what I wanted and Doug from Crutchfield helped pick what receiver fit my needs and what would pair with the present equipment I already have. Thank you Doug.
Guy DeCremer, October 8
Great guy!!! Very helpful and knowledgeable. Great customer service. Doug was the most helpful and easy to talk to service help I have ever had. Thanks again and looking to buying more products from you.
Michael , October 7
Doug was great in helping me order a CD receiver for my Altima. He saved me money by explaining carefully what was necessary and how much it cost. I was given A+ service. Way to go Doug!
Jeff, July 25
This was my first time ordering from Crutchfield. Doug was very helpful, knowledgeable, and courteous.
Fred , July 1
This was my first time ordering from Crutchfield, so I wanted to talk to a real person. Doug was extremely helpful, knowledgeable, and courteous. I appreciate his professional, friendly manner. He spoke clearly and distinctly. Sometimes I can't understand customer service people for various reasons. No trouble understanding him. Keep up the good work!
Suzy McCullough, June 16
Doug was great and patient. I was looking for a radio that will just Bluetooth my phone, without using the FM transmitter. He set me up, and a great price for a new radio . Thanks Doug.
Hollyecho, June 14
Doug was very helpful and knowledgeable
Barry, May 3
Great service. Understood what I needed and set me up with the right solution.
mbt, April 18
Doug was above and beyond great!!! Thanks Doug, you da man!!
Brian T, March 14
Doug was wonderful! He was clearly knowledgeable, located what I needed in my budget, was patient with my questions, and overall, ensured I had a easy, comfortable, and productive experience. Thank you Doug :).
Vidya A, March 11
Very knowledgeable.Thanks Doug!
Sanky, February 20
He is very co-operative and helped me to get better cables for my system!
chandan pokar, December 28
Doug was very helpful and informative. A true steely-eyed missile man.
Matt, November 6
Very helpful! I am new to car stereo and speaker installs and he helped me prepare for each step.
Courtney, October 10
Doug helped me out immensely today and was great! Very knowledgeable.
Alex Lawhead, August 20
Doug knows! thanks Doug!
Kevin, July 24
Doug made ordering a new TV for my mom as easy as possible. Thanks!
Cliff, November 10
I have been buying from Crutchfield for two years and I have gotten THE BEST service. Today I ordered from Doug, and as soon as he picked up the phone I could tell it was gonna be a great conversation. He sounded enthusiastic about helping me and gave me all the info I needed. Thanks Doug, your are the man!
Ryan, January 21
Doug was a pleasure to work with and I look forward to placing many more orders with Doug and Crutchfield in the near future. I have been a customer with Crutchfield since the mid-1990s and have never been let down. Fantastic customer service coupled with fantastic products make a great combination. Also, I recently received a hand written thank you note from Doug regarding my recent purchases and that is why I choose Crutchfield for all my audio visual purchases. Thanks for great customer service.
Fernando Greene, December 30
After purchasing a Sony Surround System with perfect ease, free shipping and arrival on the day they said (WOW), I had to call regarding an installation issue. Doug helped us twice. He is an exemplary employee. The best of the best. Patient, kind, helpful and Problem solved. I will never go to Best Buy or any other electronics retailer again. What a team. Merry Christmas.
Kathleen, December 10
My husband and I are currently stationed overseas in Sicily, Italy and were having trouble with a car audio system for a '93 BMW 318I we had just purchased. We've been to numerous Euronics stores and many audio websites and after researching and reading tons of forums, wikipedia descriptions of "OHMs" and "RMSs" and difficult conversations with Italian sales personnel; we still couldn't build a proper after market system which would be reliable, safe, and functional. We literally just got off the phone with Doug and was incredibly pleased with his services. He helped us piece together our desired car audio system and also ensured we understood each piece's purpose for an exquisite outcome. After receiving his assistance, We just had to find a way to leave an Outstanding review! Thank you Doug!!! Your recommendations and assistance are highly appreciated! Couldn't have done it without you! ~Ciao, Buona Notte!
Pomaikai & Michael Fortin, October 1
Very helpful and kind, the reputation of Crutchfield that I love... thanks for your trustworthy help
Cameron k., August 18
Doug was helpful and knowledgeable, directing me to just the right product. I've found big box advisors (and that's applying the term "advisors" in the most generous of interpretations) to be often condescending and they assume that I come into the relationship with no knowledge of electronics. Doug treated me with respect and I felt as if I had a true partner in the decision. Thanks Doug!
Bob, February 3
I spent about ten minutes on the phone with Doug the other day and he reminded me why I do business with Crutchfield. He is knowledgeable, he knows when to listen, and he is just plain friendly. I haven't bought my new car head unit yet, but I'll be sure to tell him which one I settled on. Thanks Doug.
JC Trayser, September 1