Eddie

What customers say about Eddie

Eddie was awesome. It felt like I was getting advice from my favorite uncle. That is, if my uncle was an audio expert with great customer service skills. The advice was straight forward and informational.

George, December 6

Eddie seems to have really good product knowledge, something I can't say about the local retailers. We appreciate doing business with Eddie and Crutchfield.

Martin A Price, November 28

I liked talking to Eddie. He was very knowledgeable and he told me what I would need but still let me make the decision. He is the kind of person I like to deal with.

jimmie lazenby, July 3

Eddie was very helpful in determining what speakers to install in our vehicle. Thank you!

Dan, May 27

Just spoke to Eddie to ask about upgrading my home theater receiver and he was extremely helpful and so nice. Needless to say, I just ordered a new receiver! I love buying from Crutchfield. I know I can always count on them for good advice and tech support.

Laurie Cohen, May 26

Eddie and I were on the same page! Very helpful and friendly, with a great sense of humor, I felt more like I was visiting a friend than placing an order. Eddie and Crutchfield, you rock!

Tom Pine, May 16

Eddie was great and put everything in plain speak...He was able to explain all the differences and key features which allowed me to make my choice . I would certainly recommend him anytime

Stuart L Plotnick, May 14

Eddie is fantastic! Very knowledgeable.

Ron, March 14

Eddie gave me quick, helpful, real time information about the center speaker models I am considering and their likelihood of being in stock in the not too distant future. Many thanks!

Ed, January 9

Eddie is awesome. Honest, no up-selling, no pressure, knows his stuff. I've been a Crutchfield customer since the 1970's (I put a Pioneer rig in my 1975 Corona when it was new) and I've dealt with lots of other companies as well. I don't give praise lightly. This guy is great. So is the company.

Ken, December 30

Eddie was extremely pleasant to work with. Thanks for your help; I appreciate it very much!

Eric , December 29

I got inundated at the local stereo store with "You need this and that" and "you don't have this so we need to order that". It got more expensive the longer I was there....I got so confused that I walked thru the men's room door thinking it was the exit! Needless to say Eddie walked me thru everything I needed and more importantly, WHY I needed it. Eddie took complicated language and made it simple for me to understand the process of receivers, amps, subs, and an existing in-unit data-bus (didn't know that thing freakin' existed - but Eddie said I needed to leave it be!). Now - if he can only get to Texas and install it for me!

Jeff, December 28

It has been awhile since I have built and installed custom car audio stereo systems... Eddie answered my question like I would expect a pro to... I respect that.

Clint, December 11

Eddie helped me find the perfect mid-range speaker setup for my 2001 Honda and gave me some pointers. Truly a great help.

Dylan , November 29

Eddie really answered my questions regarding several options of what to buy and how to craft the overall installation in my 2008 BMW. He did not push product, but helped me figure out the best setup given my personal situation and wishes. Thanks, Eddie!

Mark , November 29

I called Crutchfield because my 13 year old factory car stereo head unit was going out and Eddie was very patient in explaining the differences between the Pioneer models I was considering. He even saved me more money than quoted by the website, thanks Eddie!

Sanket, November 23

Very nice adviser (Eddie). Listening to him made me want to buy everything in the Crutchfield store. He is a very nice guy.

Morley, October 3

Quick, straight forward answers. Linked me to products that would end my dilemma.

Jeffery, September 28

Quick Response, very helpful and straight to the point.

Joe, May 11

Crutchfield! How can you afford Eddie? Or better, how can all of the other on-line sales companies NOT have an Eddie on their staff? After dealing with thousands of on-line reps over 20 years, Eddie stands alone in terms of knowledge, good humor, and, especially, patience. Besides, he's a Tigers fan.

Kenneth, March 9

Eddie is very helpful, friendly, and knowledgeable! He quickly pointed me right in the direction of the subwoofer setup that I will be ordering!

Travis, February 3

Restoring a '69 Camaro and I know NOTHING about how to wire speakers into that old thing. Eddie was knowledgeable and put up with my foolish questions. He gave me a solid recommendation, explained why, and didn't try to up sell me on parts. Easily the best customer service experience I've ever had.

Morris, February 2

Eddie is awesome! He has abounding knowledge of car audio and was very helpful explaining the best options for me. Definitely 5 star customer service !

Matthew, January 13

Best help ever, I thought I was talking to the Guru of audio. Had no issues, made suggestions tailored to my preferences. Was able to answer my questions for speakers, receivers, the whole shebang, I went through every category for receivers with him and talked about amplifiers as well.

Shawn B, December 13

Eddie was great! Very helpful, honest and gave great input! Quick helpful response.

Mark, December 7

Trustworthy! I'm a former musician and on a teacher salary now. Wanted speakers that would play clear and crisp classical and jazz music in my Chevy Spark. I took his word after I shared my concerns and bought some Kicker 2-Way Speakers. I haven't bought sound equipment for over ten years and had never heard of Kicker. Sounded to me like speakers made for people who like to make their cars sound like vibrating fruit crates at intersections with the volume turned way up. He assured me they would be fine. Installed yesterday and I am so happy with them. The front side of my car doesn't sound like pillows are muffling the speakers. Mid - high frequencies are crisp and clear and although I would've loved to spend hundreds on better speakers, these are all I need. Can't wait til next paycheck to ask Eddie to recommend rear speakers.

Mike, October 23

Eddie was great! Very helpful, honest and gave great input! He has a vast knowledge of car audio, and because of him I will continue to use Crutchfield in the future.

Nate, October 21

Good man! I have found all Crutchfield folks very helpful. Eddie steered me in the right direction!

Joe, August 27

Grateful for the quick helpful response. Thanks Eddie!

Roger, August 10

In June of 2014, Eddie helped me pick out a shiny new Kenwood receiver with Bluetooth and HD Radio for my Jeep, a year later, I still love it! Thanks, Eddie! (:

Vincent D, July 14

Very very personable! Was like chatting with a friend. I am a customer service manager and try to teach my representatives to chat with customers exactly the way Eddie did with me. It makes it a much more enjoyable experience. Thank you Eddie! Just made a purchase based on your advice!

Scott White, July 6

I like doing business with a person that knows the products. Eddie's 20 year experience is a major plus when gathering information about a product.

Steve Kady, May 20

I just ordered a replacement head unit for my camper, and Eddie was the representative that took my call. As I have always experienced with Crutchfield, he was helpful and pleasant to chat with, and did not try to push anything on me that I didn't need. He did suggest for my application (based on his personal experience with the product) that I might want to try a pack of the Posi-Products connectors for quick, high-quality, no-solder installation. I am looking forward to trying them out. Thanks, Eddie!

Andrew N., May 8

Eddie helped me get everything I needed and at the same time saved me $100. I Ordered a Kenwood and I was suggested to get a bunch of stuff I ultimately didn't need and would have had to return. Customer Services like Eddie's will be the reason why I will buy my next radio from Crutchfield.

Brandon Cooper, February 10

Eddie along with the whole Crutchfield team is just awesome at what they do. They hooked me up with exactly what I wanted. After having basically no experience with working on cars, these guys sit on the phone and remain very patient with my lack of knowledge and won't let me hang up the phone until we have everything working the way it's intended. You guys are awesome and keep doing what you're doing. Thank you!

Johnathan, July 3

First time shopper with Crutchfield and I have to say Eddie made the experience so incredibly easy... I told him I was looking for a Radio / speaker for my son's truck for a Christmas gift. Within a few minutes he sent all the links, put everything together for me and made it extremely easy. Eddie my son will be very happy come Christmas morning. Thank you so much for your expert help!

Angela , December 10

I have recently called Crutchfield to get some information about a few items and the sales rep that I talked to was Eddie. He answered every question I had asked and was so helpful I ended up purchasing two Kenwood 12" subs, a Sound Ordinance box, a Kenwood amp, and also two Rockford Fosgate 15" subs in a single order. Partly due to the fact that Eddie had made me feel so comfortable about doing business with them. Within another week I had called and dialed Eddie's ext. and left him a voicemail and within a matter of minutes he had returned my call, had all my previous information at hand, and was ready to help me with anything I could've requested. He then completely helped me with my next purchase of two Infinity 12" subs and another Sound Ordinance box. So when I tell the whole world right now that Crutchfield has a five star representative, I mean every single word about it!!! YOU'RE THE MAN EDDIE... P.S.---Two thumbs way way up!

Kevin Rhodes, November 15

Eddie was really helpful in assisting me with my online order that was supposed to include a free accessory upon placing in my cart but was not showing up. He did a great job on helping me out with what was really a dealbreaker for the sale or not. The more I shop with Crutchfield, the more I wonder why I haven't before! Thanks again Eddie!

Travis O., March 9