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Calls may be recorded for training and quality control purposes.

Crutchfield call centers are located in Virginia USA.

Lane

Lane

Photography junkie with an immense interest in car and home audio and electronics.

Tech I'm excited about:

Keeping the kids quiet in the backseat with Mobile Video

Favorite TV shows:

Anything true crime

Best thing about working at Crutchfield:

Getting to keep up with the latest and greatest in mobile and home audio technology.

Favorite hobbies:

I love photography; it allows me to shoot the kids and frame the wife. :-)

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By clicking "Submit" you agree your comments become the property of Crutchfield, that you are over 18 years of age, and that you are located within the United States or its territories. We reserve the right (but are not obligated to) review all submissions and edit or remove any comments in any manner which we deem necessary. Your comments should be posted within seven days.

What customers say about Lane

Lane is the guy that Every Company wants as its Interface between the Semi-Confused Customer with Questions which we often feel ignorant asking, and the "Evil Empire" we"re quite used to being taken advantage of by those members of "Corporate America" who are simply in it for a Sale. Each of the CS Folks are Outstanding and if they don't HAVE an answer, they FIND it and call you back, rather than make one up. Fear and Buyers Remorse are more than just common emotions with we "Vulnerable Customers". We're used to getting Screwed by Big Box Stores and ending up with products that benefit the Seller rather than the Buyer. That doesn't happen with Lane. He doesn't "Go for the Throat" despite the fact that he (and Crutchfield) easily could. Rather, he goes for the Heart and instills feelings of Trust and Comfort. ... I'm having Tee Shirts Made: "I'm a Lane Lifer in the the Kingdom of Crutchfield". That pretty much says it all. I gladly give him Five Stars in every possible Category which a Credible Communicator should have....Trust and Honesty sharing the Top Spot with "Doing what's Right for the Customer" as his Creed as well as that of his Employer. Crutchfield should be proud to have Lane cuz he's proud to be at Crutchfield. Wanna buy one of my "Lane Rules !!" Tee Shirts? Available today in ALL Sizes and Colors...cuz One Size NEVER fits All. Not Once. Not Ever. Nicely Done, Lane. Thanks for Caring about your Customers, Crutchfield. ......

Rich , June 27