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Mark

Mark

Passionate, and knowledgeable on AV products. Ready to help you and your organization.

Tech I'm excited about:

AV products, the impact and convenience they provide us

Favorite movies:

Comedies, Action movies, Documentaries

Favorite streaming service:

Tidal, Spotify, Pandora, Internet Radio

Favorite getaway spot:

Topsail Island NC, The Homestead VA, Hawaii

Certifications

  • A/V Design Group

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What customers say about Mark

I have been receiving great customer support from Crutchfield and am now buying the stereo system for my MB Sprinter. Mark has been fantastic! I don't know anything about stereos or car electronics but I feel I am in the drivers seat when making a decision in what to buy. It doesn't matter if it is a $10 item or a $500.00 item! Keep up the good work because I will always come back to you. Thank you!

Natan, September 4

After the head unit went out in my VW, I called Crutchfield to talk about options for replacing it. I was lucky to get Mark, who explained everything thoroughly and walked me through the process. He even sent me a link with comparisons of 3 different CarPlay headunits so I could see them side by side. I ordered my equipment and it's on the way...I'm really excited to see how the install goes. Thanks for the help Mark! You helped make my car just a little bit more awesome. :)

Chris Laymon, July 28

Mark was incredibly knowledgeable about helping me find a comparable sub woofer for my old one that died. Very friendly and recommended what I needed.

Dustin, June 19

Mark picked out the right setup for me. I like the posi-connectors.

Tom, June 12

Mark was extremely helpful in selecting all my home theater components and then linking me with Crutchfield installation resources and appropriate expert tech support. Even after installation and setup, he put me in touch with Crutchfield experts and followed up with me to make sure all equipment and installation issues were resolved. Excellent before and after the sale support -- beyond any other company I have dealt with.

John McCarthy, May 18

I needed help to replace a factory stereo system in my vehicle with a better upgrade while keeping my existing Sirius/XM and steering wheel audio controls. Mark was there to help me with my questions and even setup my shopping cart with what I needed to order. Great customer service. Just put in my order. Thank you.

Brian, May 9

Mark took the time to listen to my car audio problem, and the offer reasonable options to help me get it fixed. His patience, clear communication, and ability to make my experience as effortless as possible was perhaps the best customer experience I've ever had. Thank you very much Mark!

Jeremy , April 17

Mark was awesome to chat with. Very knowledgeable and quick with information. People like this are why I buy from Crutchfield and not anyone else.

Tom, March 22

Very knowledgeable and helpful! This is why I keep coming back to Crutchfield, thank you!

Irvin, March 8

Found a unit that meets my needs ... I am a senior citizen who mourns the days when just knowing what THD meant and knew how to balance a cartridge made you an audiophile!

Bob, February 7

Mark was a great personal connection with Crutchfield. He helped me upgrade my home theater speakers and helped with returning and replacing some of them to end up with exactly what I wanted. He returned calls promptly and stayed with the procedure until complete. I couldn't have had a better experience with Crutchfield through him and will be asking for him in the future. Thanks so much!

Chip, January 13

Mark was very knowledgeable in the products, I told him what kind of car I was purchasing products for and he had suggestions after suggestions. Great asset to Crutchfield and will be the reason I buy from Crutchfield and not from Best Buy or some other small audio store in town. Thank you for your help Mark!

Melissa, December 19

I had narrowed my options to three products and was not sure what would suit my use and environment best. Mark was very good at reviewing my situation and coming up with a recommendation. I put in the order immediately. Thanks, Mark, for your expert assistance!

Janet C, December 17

Mark gave me the most amazing purchasing experience of my life. He and The Whole Crutchfield team are amazing. Thank you again.

Michael, December 14

Mark has been my "Go to Guy" for a while now. I review each Cart with him, getting his Perspective on speaker choices, applications vs vehicle, and sound and wattage applications in different Head units. As a Contractor, I want Pleased customers, the 1st time, and Return customers only for new Installs. Hunter has a Vast Array of Knowledge, that I can trust, and feel Good about the equipment that is shipped, will create a Great installed impression. I have recently had an experience where I had a Faulty head unit, and Mark made it a seamless replacement. Thanks Again Sir!

Brian, November 29

I am glad I took a chance on you!! Thank you for your help!

Scot Thompson, November 26

Mark was very helpful, very friendly and very patient. I needed to know if the speakers I was looking at would work with my receiver, he answered all my questions. Thank you Crutchfield for keeping such good employees!

Calvin, November 8

Mark was very helpful with information I need. He did not sell me something but helped me buy something. There is a difference. Very nice person when I order again I will ask for Mark!

Glen, October 12

Mark helped me match up an Integrated Amp and Speakers. I want to make sure the 6 ohm speakers would play nice with the amp I picked out. Can't wait to get my new equipment. Thanks!

Bob, September 12

Mark answered all my questions and was very patient. Great knowledge and customer service. Saved me a lot of research! Thanks!

Carlos, September 5

Mark was a great help and sat back and listened to what I was trying to do and guided me the entire way. I have much more to do and you can bet I will be calling Mark every time! Thank you Mark!

Bob S, August 29

I asked about what speaker would best work with my new receiver without completely breaking the bank to fix a blown speaker and sent me in the perfect direction. Thank you for all your help, Crutchfield is the first company that I've had such great customer service with thanks to people like Mark. Thank you again for all your help.

Collin , August 25

Thanks for the walk through on what to order for my 3 zone audio setup. This is unbeatable customer service. Thanks man!

Mike, August 1

Mark was able to answer my questions and guide me toward a car stereo that would best fit my needs. He also recommended additional wiring components that will help ease the install. Great information. Great service. Way to go, Mark!

Bill, July 13

I needed some information about several amplifiers and Mark was very helpful and patient helping me with the questions I had asked him. Because of the information Mark gave me I ordered your Yamaha A-S301 Integrated Amplifier. THANK YOU!

Lesley, May 24

Mark was very helpful with me trying to figure out what brand car audio speaker to go with. He engaged in the conversation more than trying to sell a product, which to me is more important. If I'm here already I'm going to buy something. Thanks Mark.

Adam, May 24

Great man, helped me make a decision on what speaker i wanted to invest in. Very kind and props to him for being amazing.

Tyler, May 2

Mark knows his stuff and was super helpful!

Scott A., May 1

Mark was fantastic, I have an issue with my car receiver and he was quick, precise and very helpful with wonderful customer service and very kind. My hats off to Mark.

Manny, April 6

He helped verify my speakers I picked out with the radio and vehicle I have.

Patrick, March 18

Mark was extremely helpful with my technical questions. Thanks Mark.

Matt, March 2

Mark is the bomb.com!

Landon, February 22

Very helpful, friendly and answered all of my questions thoroughly.

Steven, February 16

Good guy. Polite and quick to answer questions.

James Coyle, February 10

Mark is the man! I had a lot of questions about looking for new speakers for my truck. All of my crazy questions, he was willing to help me answer. Great guy!

AJ, January 6

GREAT SERVICE.I had multiple questions and i got prompt answers to ALL of my questions. THANK YOU VERY MUCH CRUTCHFIELD!

Austin, December 22

Mark was excellent! First he assisted me in selecting a car radio for my son. I was looking at two before I decided to chat, and he gave me the ins and outs of them both and his personal preference (which I very much appreciated). I had found the same model on Amazon and he logically led me through the reasons why Crutchfield was the place to buy it. I knew he was right before I asked, but he did a nice job reaffirming my decision. To top it all off, I ended up inadvertently purchasing the incorrect car radio that I had placed in my cart earlier. I again reached out to Mark and within minutes after my first order he quickly corrected my order. Well done Mark and well done Crutchfield!

Steve Ramsey, December 16

Mark is a pretty awesome expert. He is quite knowledgeable about home theater set up and my specific, unique situation. Answered all my questions. Actually TRIED TO HELP ME and not just pressure me into a sale, which is really nice. Give Mark an 8% increase in pay! :-)

C. Johnson, December 4

Nice guy - very informative and a big help.

Doug, November 9

After spending several days comparing car stereos for our 2005 RAV 4 I had somewhat of an idea of the items I would be needing but still wasn't too confident of what to buy. After asking Mark what I would need for my project he quickly put together the same components that I had been looking at the past several days and other small key items that I overlooked. Mark-Thank You for your patience and help. Crutchfield continues to offer great tech support and also help in equipping our vehicles with the best sound!

Roland, November 2

Mark spent a good amount of time walking me through a great setup for my home theater sound. He was very knowledgeable but explained things in a way a non-tech person could understand. I spent hours reading online and he simplified into a 20 minute conversation, you can tell he loves what he does. I cant wait to get my system going.

Ryan, September 4

Mark walked me through an entire set up for my restoration project. Kenwood Receiver, Alpine Amp, Alpine speakers...etc.. even the wiring, cameras and all accessories.. he was patient, very knowledgeable and a tremendous help. I've spent days trying to figure out what I needed and in the short time I spent w/ Mark, I was not only able to get help selecting the equipment I needed but, also gained a greater understanding of how they all work.

Andrew L Thompson, March 19

Great advice on getting everything necessary for a factory upgrade. Offered excellent suggestions and made sure I had everything that I needed. Thank you much!

John, February 5

Had been deciding how I wanted to connect my peripheral device to my factory stereo. Mark had several options and could answer every question I had about all the options available. Very nice to deal with Crutchfield...as usual. Thank you, sir.

Alex, January 28

I was in the market for a new unit and had been looking through the list online, reading reviews and checking specs. It got to a point where I got information overload and ended up with a block. This is where I reached out to the Crutchfield team where I connected with Mark, he made a couple recommendations and after a quick review I pulled the trigger and ordered my new radio....... THANKS MARK!!!!

Robert S, May 28

This guy knows his stuff. He has helped me a number of times. One of which he talked me out of what I wanted, but I was really surprised with what I got. It was far better than I expected. He definitely knows what he is talking about as far as I am concerned. Thanks again Mark.

Chris, February 28

I talked with Mark about options for installing a stereo in my Volkswagen and he was very quick with all of the right answers that I was looking for! Incredibly helpful!

SJames, February 24

Mark responded quickly with a stereo recommendation, and was very knowledgeable and helpful. I'm a car audio newbie and really appreciated his guidance. The stereo choice he provided to me has turned out to be one of the best purchases I have ever made.

Dan, February 19

I have to say there isn't an unpleasant person to talk to at Crutchfield. I have been purchasing from the company for years. I needed some information quick and was connected to Mark. I got ideas and suggestions from Mark regarding the ZVOX 580. The points made by Mark were very close to the support staff at ZVOX. I am impressed with his knowledge of the product and low key in nature. I can get winded and he just listened and always answered the question I asked (even if the answer was I don't know). Very pleasant experience.

Ron, January 16

Mark did a great job, such a nice guy and very helpful.

Valerie, September 17

Easy to work with and very helpful.

Kevin, October 1