Shawn

What customers say about Shawn

Shawn is awesome and knows what he's talking about. He answered my questions about the new setup i was installing in my truck! Thanks again!

Brad Montgomery, May 29

Shawn was very helpful with connecting subwoofer cable from receiver to subwoofer. He did not pressure me to buy anything. I like to do business with folks like him and Crutchfield for your honesty and integrity.

Tom, May 14

Shawn helped me navigate the site to find the information I was looking for. He was friendly, patient and polite. It was a small thing, but it was a big help to me in making my decision. And guaranteed I would buy from Crutchfield.

Bronco46, February 10

I ordered a Bluetooth interface for my Lexus and had several questions when I originally installed it several weeks ago and every time I called in to speak with a tech, everyone I interacted with on the phone was knowledgeable of what the issues I had. Being my mistake when changing dip switch settings, I accidentally pinched the microphone cable and everyone I called said I had severe static. My end in the car was crystal clear. Long story short, Shawn sent me a new microphone on Crutchfield dime at no charge to me! Keep it up Crutchfield, you are a dying breed of American businesses that care about your customers and the service you provide!

Kyle , January 9

I bought a new Buick Regal, great in every way, except the sound system left me unhappy. Shawn helped me find a pair of great Focal Access lower front door speakers, including tweeters, that would work my existing radio and power amp. He spent as much time as necessary to deal with my problem. And he was right, the sound has improved noticeably. Many thanks Crutchfield. many thanks Shawn.

Richard , December 15

Shawn understood exactly my question and knew the answer right away, which helped me make a decision on the spot. Thanks to Crutchfield's awesome web services and email with chat history, I was able to mention him on checkout.

Barak, November 24

Shawn was able to help me pick out a radio that was compatible with my car and current speaker set up, the wire harness he suggested and din pocket kit worked perfectly and the entire install took only about a hour, super helpful and everything I needed was in my kit I got, love Shawn and Crutchfield, would definitely recommend !

Jameson, October 6

Thanks for help Shawn! Really appreciate how easy you made it.

Douglas, May 11

Shawn was very helpful in picking the speakers for my SUV. Thank you very much for the services and helpfulness of Shawn and all the people at Crutchfield!

TJ, May 8

Shawn was a massive help in educating me on the right type of wiring kit I needed. He was patient and thorough, and it one of the reasons I love shopping at Crutchfield. Thanks Shawn!

Nick, May 8

Just ordered and Shawn was very helpful and sounded like he was always smiling. A great feeling.

James, April 22

Shawn helped! My next purchase will be from Crutchfield.

Art Cain, March 3

Very helpful in finding exactly what i wanted and didn't try to push any higher priced items. Thanks again for the help.

Charles, January 21

First-time user and after chatting with Shawn, I am a first-time customer. Shawn's knowledge and EXCELLENT customer service skills is a GREAT indicator of the professionalism of Crutchfield. Responses were quick, accurate and saved me a lot of time searching for the right speakers. GREAT experience and prices. Made my purchase immediately after speaking with Shawn. My next project will me a home audio system. Looking forward to Crutchfield being part of the process. GREAT JOB!!!!

Jeff, December 31

Sean was extremely knowledgeable, very patient, and answered all of questions. Overall an excellent customer service experience, and I will continue to purchase from Crutchfield because of this. Thanks Sean! 11 out of 10 stars!

Scott Calvet, September 26

Shawn was very helpful in answering all of my questions and I had quite a few! Ultimately he helped me so much that it determined my decision of my purchase! 10 stars!

David, September 20

Shawn was both helpful and patient while we worked through an upgrade for my wife's car stereo. He made sure the right wire harness kit would be included and got the order in under the wire for speedy shipping. I wish more companies cared about customer service the way that Crutchfield obviously does. Thanks again Shawn...I will be back!

Chris N., January 21

Shawn is a great example as to why Crutchfield has an excellent customer service reputation. His product knowledge was spot on and his desire to make my purchase a pleasure was top notch. Needless to say, I will be a longtime customer.

John P., June 6

Shawn is great! I was a first-time customer and he gave me a brief overview of what to expect with installing a car stereo. He also gave some good advise as to which head units to consider according to my tastes. I chose to buy an Alpine. When I got the package it was complete with all the necessary parts and clear instructions. A few hours and little effort paid off - and I now have a great Alpine stereo installed on my car. thanks again Shawn!

Ian, October 4