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Bose® QuietComfort® 20 Acoustic Noise Cancelling® headphones

For music and calls with Apple® devices (Black)

Item # 018QC20IBK

Bose's legendary noise-cancelling technology in a portable in-ear design? Sign us up.

Bose's legendary noise-cancelling technology in a portable in-ear design? Sign us up.

Item # 018QC20IBK

In stock

About the Bose® QuietComfort® 20 Acoustic Noise Cancelling® headphones

Top-notch Bose® noise cancellation — everywhere

Bose's legendary noise-cancelling technology in a portable in-ear design? Sign us up. The Bose® QuietComfort® 20 Acoustic Noise Cancelling® headphones minimize external noise, so you can hear your music or podcasts clearly. And these compact headphones deliver plenty of smooth Bose sound.

Top-notch Bose® noise cancellation — everywhere

image of man wearing Bose QuietComfort 20i headphones

The QuietComfort 20 headphones (pictured in white) let you enjoy your music distraction-free, wherever you go. There's also an "Aware" mode if you need to know what's going on around you.

Bose's legendary noise-cancelling technology in a portable in-ear design? Sign us up. The Bose® QuietComfort® 20 Acoustic Noise Cancelling® headphones minimize external noise, so you can hear your music or podcasts clearly. And these compact headphones deliver plenty of smooth Bose sound.

Stay aware of your surroundings

Powerful noise-cancellation is great in most situations, but not all. Think about busy city streets or running in the park — sometimes you need to be aware of what's happening around you. With the press of a button on the in-line remote, Bose's "Aware" mode kicks in. It passes external noise to your ears from two of the four tiny internal microphones. This allows you to hear your music while still paying attention to your environment.

A focus on long-lasting comfort

After a recent training session, many of us here at Crutchfield raved about the feel of the Bose StayHear®+ tips. With their soft, cone-shaped tips and stability loops, they make long listening sessions comfortable. They also stay put when you're on the move. Plus, the StayHear+ tips provide the proper seal required to keep external sound out for maximum noise-cancelling efficiency.

Bose has included three sizes of StayHear+ tips, to make sure these headphones will stay securely fitted in your ears as you go from the plane to the taxi, or as you exercise at the gym.

image of a woman wearing Bose QuietComfort QC20i headphones

The ultra-compact QuietComfort 20 headphones feature an in-line remote, rechargeable battery, and passive listening to keep the music going if your battery runs out.

Built-in remote and microphone for iPhone

Got a phone call? Answer it with the push of a button while your iPhone stays in your pocket. The QuietComfort 20 headphones feature an in-line remote with a built-in microphone.  It also lets you control music playback and volume on your iPhone, iPod, or iPad.

16-hour battery, plus passive mode

The QuietComfort 20 headphones feature a built-in rechargeable battery that provides up to 16 hours of noise cancellation on a single charge. When it's time to refresh the battery, just connect the included USB cable to your computer or compatible AC charger. Stuck on a plane and can't recharge? Keep the music playing with Bose's passive listening mode. Just switch off the power and listen without noise cancellation until you're able to recharge the battery.

Have a Samsung Galaxy or Android phone? Then check out the Bose QuietComfort 20 Acoustic Noise Cancelling headphones.


Product highlights:

  • in-ear headphones with active noise cancellation to block out external distractions
  • in-line three-button remote lets you control music on an iPhone, iPod, or iPad
  • built-in microphone lets you take calls with an iPhone
  • Aware mode allows some external sound into your ears so you can remain aware of your surroundings while your music remains clear
  • TriPort® acoustic headphone technology for powerful bass and clearer sound
  • three sizes of proprietary StayHear+ tips provide a comfortable, secure fit and proper noise isolation
  • slim control module with built-in rechargeable battery, power/mode switch ®and status lights for battery life and mode
  • up to 16 hours of use with a fully charged battery
  • passive listening mode for use when internal battery runs down (no noise cancellation during passive listening)
  • USB charging cable
  • clothing clip
  • warranty: 1 year
  • Our 60-day money-back guarantee
  • MFR # 718839-0010

What's in the box:

  • In-ear headphones for Apple iOS devices (black) with attached 51" cable (right angled 3.5mm plug)
  • 3 Pairs of StayHear+ ear tips (medium pair installed)
  • Clothing clip (installed)
  • 13" USB Charging cable (Type A USB on one end and MicroUSB on other end)
  • Zippered carrying case
  • Owner's Guide
  • Important Safety Instructions
  • Warranty information/Registration card
  • Australian warranty note

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Bose® QuietComfort® 20 Acoustic Noise Cancelling® headphones reviews

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More details on the Bose® QuietComfort® 20 Acoustic Noise Cancelling® headphones

Mark G.

Features & specs

Fit Style In-ear/Earbud
Earcup Type Closed
Earcup Width x Height 0.839" x 1.205"
Noise-canceling Yes
Bluetooth No
Mic For Taking Calls Yes
Voice Assistant Access
Amazon Alexa No
Google Assistant No
Siri No
3.5mm Yes
1/4" No
Lightning No
4.4mm balanced No
XLR4 balanced No
2.5mm No
Other None
Frequency Response Not Given
Sensitivity Not Given
Impedance Not Given
Weight 1.6 ounces
Cord Length 51"
Parts Warranty 1 Year
Labor Warranty 1 Year

Product Research


Overview: The Bose QuietComfort 20 Acoustic Noise Cancelling headphones feature proprietary Bose technologies to provide you with excellent sound quality, while shutting out the world around you. The QC20 in-ear headphones have an Apple-compatible in-line remote/microphone, a control module with a built-in rechargeable battery, and three pairs of ear tips. You can store them in the supplied zippered carrying case when not in use.

Apple Compatibility: The QC20's in-line remote/microphone is compatible with the following Apple products:

  • iPhone: 3GS through 6/6 Plus
  • iPod: touch (2nd through 5th generations), classic 120GB/160GB (2009), nano (4th through 7th generations), shuffle (3rd and 4th generation)
  • iPad: all models
  • MacBook: unibody and Pro

Acoustic Noise Cancelling Headphone Technology: The patented Acoustic Noise Cancelling headphone technology in Bose QuietComfort 20 headphones provides full-spectrum noise reduction for a better audio experience. Microphones on the outside of the earbuds actively monitor what you hear, including unwanted outside sound. The difference between the unwanted sound and the desired sound is then electronically processed, creating a correction signal that acts to negate the unwanted noise. The speaker within each ear-cup is then fed the correction signal. This signal, combined with the passive noise reduction of the StayHear+ ear tips, dramatically reduces the outside distractions that reach your ears.

TriPort Technology: Bose proprietary TriPort technology allows the drivers of the QC20 headphones to create deep lows while keeping the headphones small and lightweight. TriPort technology, combined with Active EQ, give you lifelike sound for your music, videos, and phone calls.

StayHear+ Ear Tips: The Bose headphones come with StayHear+ silicone ear tips in three sizes (Small/Medium/Large) to help assure a more accurate and comfortable fit. The StayHear+ ear tips offer greater in-ear stability during exercise and other active sports. Advanced materials and design allow the tips to nestle inside the bowl of the ear, while also naturally conforming to the ear's upper ridge. The natural oblong cone shape of the ear tips provides a gentle seal that helps keep unwanted ambient noise out. StayHear+ ear tips also are designed to remain more securely on the headphone itself.

Aware Mode: The Aware Mode temporarily turns off the Active Noise Cancelling to allow you to hear ambient noise while continuing to listen to your music. Whether you're crossing the street, waiting on airline gate announcements, or just wanting to be more aware of your surroundings, you can engage the Aware Mode by pushing a button on the side of the in-line remote.

In-line Remote/Control Module: The QC20 gives you control over your headphones and your music. The 4-button in-line remote/microphone is compatible with Apple devices, and features volume up/down, answer/end call, voice commands, music/video functions, and Aware Mode. The microphone enables you to make phone calls and perform voice commands with your iPhone. The control module contains the rechargeable battery, and includes the power switch for Active Noise Cancelling and LED status indicators.

Rechargeable Battery: The QC20's Active Noise Cancelling is powered by a rechargeable Lithium-Ion battery in the Control Module. The battery is charged with the supplied USB cable in approximately 2 hours. A fully-charged battery provides approximately 16 hours of battery life. Even if the battery is exhausted, you can still use the headphones without Active Noise Cancelling.

Clothing Clip: The included clothing clip help keep the headphones in place when you're on the move. Use the clothing clip to fasten the cable to your clothing, for convenience, stability, and to help manage the cable. This can be helpful during rigorous activities or when using the headphones in a single earpiece configuration.

Storage Case: The headphones come with a small carrying case that protects your headphones and cables when not in use. The case has a small mesh inside pocket for small items, and a zippered closure.

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Customer Q&A

Crutchfield asked: Why did you buy this?
bose is great [ Mark  Feb 07, 2020 ]
A friend has these and really likes them [ Dwayne  May 14, 2019 ]
The sound plus active noise cancelling are amazing and the small form factor makes it easy to take with me everywhere I go. [ James  Feb 11, 2019 ]
Quality [ JAudio  Sep 28, 2018 ]
Because I got some for myself and love them. This second set will be for my wife for her birthday. Make sure you send the iOS version [ R  Jul 05, 2018 ]
Supposed noise canceling ability in an earbud headphone [ R  May 29, 2018 ]
Highest rated in-ear noise cancelling headphones [ G  May 19, 2018 ]
Good reviews [ richard  Mar 27, 2018 ]
I was wanting a pair of earbud headphones that had the BEST noise cancelling performance. I talked to Dee who recommended the Bose QC 20's. So I ordered a pair and I'm looking forward to using them. Thanks Dee! [ Robert  Mar 04, 2018 ]
Reputation and I wanted a smaller version than the over the ear bose which I have used on planes. [ Marcia  Jan 05, 2018 ]
Replacing wife's identical ones our shelter dog Luna chewed up. Will wrap as Christmas present from Luna to wife. [ Carlos  Dec 15, 2017 ]
wife going on a long trip [ ANDREW  Dec 04, 2017 ]
Eliminates background noise like no other brand as well as superior sound quality. [ Kimberly  Nov 12, 2017 ]
Listen to music and use for conference calls. [ Skip  Aug 31, 2017 ]
Looking for best possible noise cancelling headphones as gift for daughter who works in a noisy office and needs to concentrate. Read Wirecutter and other reviews, selected this option. Love Crutchfield's excellent support and customer service, return policy, and the ability to use Discover Card rebate ecertificates; Crutchfield is my go-to vendor, [ ANDREA  Aug 10, 2017 ]
For an upcoming trip abroad with a very long flight! [ Sarah  Jul 19, 2017 ]
Tried different ones, but this seems to be the best in terms of portability and effective noise cancellation. [ RAJ  Jul 11, 2017 ]
These are the best active noise cancelling earbuds available anywhere... [ Paul  May 21, 2017 ]
I have a set, got these for my wife. I have owned Bose head sets for years, over ear, on ear noise cancelling but these are over the top sound quality. The Best [ ROBERT M  May 02, 2017 ]
best reviews [ jesse  Mar 20, 2017 ]
Bose is the best sound you can get anywhere. I wanted these ones for the gym. [ Karen  Feb 11, 2017 ]
Liked the in ear vs over ear design and the reviews were great [ Lynn  Feb 05, 2017 ]
On Son's Christmas list [ Tracy L.  Dec 19, 2016 ]
Have & love my pair. Got them as a gift for dear friend just starting chemo. [ Patricia  Dec 06, 2016 ]
had another pair [ Robert L.  Dec 04, 2016 ]
I already have this product and wanted to purchase a pair for my son for Christmas. [ Brad  Nov 28, 2016 ]
Quality of the product, also have several Bose products so I know first had the quality of Bose [ Stephen  Nov 26, 2016 ]
Quality [ Rick  Nov 24, 2016 ]
Recommended by peers [ Gunawan  Sep 06, 2016 ]
I have a friend that has a pair and was sold on the product based upon what he told me. [ Francis  Aug 27, 2016 ]
I don't like over the ear noise cancelling headphones and these QC20s will block out all the crying babies in the back of jets instead of having to listen to Fall Out Boy, My Chemical Romance, Sum 41 and other loud bands all the time to and from weekly. Now Zac Brown, Jimmy Buffett, The Killers, and Darius Rucker can play with no more screaming kids in the background. [ Greg  Aug 01, 2016 ]
I have a pair and love them. Buying them as a gift for someone else. by far the best noise canceling earbuds [ DANIEL  Jun 05, 2016 ]
I had a pair that I loved for 2 years. They are fantastic, especially for travel, and very comfortable. I feel they protect my hearing since they allow you to play music at relatively low volumes since you don't have to raise the volume high enough to overcome the background noise. Unfortunately, my original set was lost during a recent trip on the airlines. They are such an important part of enjoyable travel that I've bit the bullet and bought a replacement pair. [ Edward R.  May 10, 2016 ]
I have several long flights ahead. I've tried a lot of other brands and the noise cancelling reallly doesn't do much for flights. Frequent travelers rave about the Bose noise cancelation. I wear glasses, so the over-the-ear models are never an option. Adam Savage called these magical on his tested podcast. So, I'm giving them a try, looking forward to being impressed. [ Bryan  Feb 03, 2016 ]
Great headphones [ Jose  Dec 12, 2015 ]
Sound quality [ D  Aug 22, 2016 ]
My experience with Bose has always been excellent. Same with Crutchfield. [ FRED W  Aug 12, 2016 ]
Bose Quality! I have a set of Bose In Ear Buds that are awesome. They fit well, stay in place and are comfortable for long periods of time. My wife wanted a set of noise cancelling ear buds so I purchaesed these for a Christmas gift. I expect these to meet her expectations and mine. If I like them well enough, I may have to pick up a second set for me. [ James F.  Dec 15, 2015 ]
I have a pair of the previous model, and they are the best noise cancelling headphones I have owned. The compact size and comfort are unparalleled. I bought these for my wife as a gift, and she is going to love the new white and green colorway. [ MATTHEW  Dec 05, 2015 ]

4 questions already asked

Can the Bose QC20 be used as a headphone for stereo receiver?
[ Jim  Feb 24, 2020 ]
2 answers
That depends on the receiver. The headphones have a plug that fits my mp3 player and Android phone so you might need an adapter to convert to the size on the receiver unit. I love these and use them a lot.
[ Diane  Feb 24, 2020 ]
the chord is short. I plug it into my I phone.
[ Lasse  Feb 24, 2020 ]
I would like to get a wired earphone with lightning connector similar to JBL Reflect Aware which does not have the bulky extra battery and would not require yet another extension - the iPhone 7 adapter. If this is going to be available in the next 3 months I can wait for the Bose version of it, if not I am going with JBL. Are there any plans to modify the Q20 to iPhone 7?
[ Vitalie  Mar 30, 2017 ]
1 answer
Thanks for your question. For information on comparing the different models I would recommend reaching out to an Advisor by phone (1-800-324-9695) or online chat. They will be able to help determine the differences and help you make the best choice for your system and your budget.
[ Kenny  Apr 07, 2017 ]  Staff
Bose has stated that they are changing their headphone plugs back to a straight connector from the "L" shaped plug . Do you know when you will be getting stock with the new plugs? There is an article today on CNET about the change.
[ jim  Apr 15, 2016 ]
1 answer
We have not received word on when the new version of the connector will be available. We do refresh our inventory regularly so, it won't be long after the change is made that we'll have them in stock. I hope that helps! My Bio:
[ Ryan  Apr 15, 2016 ]  Staff

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