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Bose® QuietComfort® 20 Acoustic Noise Cancelling® headphones

For music and calls with Samsung and Android™ devices (Black)

24 Reviews

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Item # 018QC20SBK

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Was: C$329.99

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Our take on the Bose® QuietComfort® 20 Acoustic Noise Cancelling® headphones

Bose's legendary noise-cancelling technology in a portable in-ear design? Sign us up. The Bose® QuietComfort® 20i Acoustic Noise Cancelling® headphones minimize external noise, so you can hear your music or podcasts clearly. And these compact headphones deliver plenty of smooth Bose sound.

Man wearing the QC 20 headphones

The QuietComfort® 20 headphones (pictured in white) let you enjoy your music distraction-free, wherever you go. There's also an "Aware" mode if you need to know what's going on around you.

Top-notch Bose® noise cancellation — everywhere

Bose's legendary noise-cancelling technology in a portable in-ear design? Sign us up. The Bose® QuietComfort® 20i Acoustic Noise Cancelling® headphones minimize external noise, so you can hear your music or podcasts clearly. And these compact headphones deliver plenty of smooth Bose sound.

Stay aware of your surroundings

Powerful noise-cancellation is great in most situations, but not all. Think about busy city streets or running in the park — sometimes you need to be aware of what's happening around you. With the press of a button on the in-line remote, Bose's "Aware" mode kicks in. It passes external noise to your ears from two of the four tiny internal microphones. This allows you to hear your music while still paying attention to your environment.

A focus on long-lasting comfort

After a recent training session, many of us here at Crutchfield raved about the feel of the Bose StayHear®+ tips. With their soft, cone-shaped tips and stability loops, they make long listening sessions comfortable. They also stay put when you're on the move. Plus, the StayHear+ tips provide the proper seal required to keep external sound out for maximum noise-cancelling efficiency.

Bose has included three sizes of StayHear+ tips, to make sure these headphones will stay securely fitted in your ears as you go from the plane to the taxi, or as you exercise at the gym.

Woman wearing QC20 headphones

The ultra-compact QuietComfort 20 headphones feature an in-line remote, rechargeable battery, and passive listening to keep the music going if your battery runs out.

Built-in remote and microphone for Android phones

Got a phone call? Answer it with the push of a button while your Samsung or other Android phone stays in your pocket. The QuietComfort 20 headphones feature an in-line remote with a built-in microphone.  It also lets you control music playback and volume on your Android phone.

16-hour battery, plus passive mode

The QuietComfort 20i headphones feature a built-in rechargeable battery that provides up to 16 hours of noise cancellation on a single charge. When it's time to refresh the battery, just connect the included USB cable to your computer or compatible AC charger. Stuck on a plane and can't recharge? Keep the music playing with Bose's passive listening mode. Just switch off the power and listen without noise cancellation until you're able to recharge the battery.

Have an iPhone®? Then check out the Bose® QuietComfort® 20 Acoustic Noise Cancelling® headphones.

Product Highlights:

  • in-ear headphones with active noise cancellation to block out external distractions
  • in-line remote and microphone let you take calls and control music on most Android and Samsung devices
  • Aware mode allows some external sound into your ears so you can remain aware of your surroundings while your music remains clear
  • TriPort® acoustic headphone technology for powerful bass and clearer sound
  • three sizes of proprietary StayHear+ tips provide a comfortable, secure fit and proper noise isolation
  • slim control module with built-in rechargeable battery, power/mode switch and status lights for battery life and mode
  • up to 16 hours of use with a fully charged battery
  • passive listening mode for use when internal battery runs down (no noise cancellation during passive listening)
  • USB charging cable
  • clothing clip
  • warranty: 1 year
  • Our 60-day money-back guarantee

What's in the Box:

  • In-ear headphones for Samsung/Android devices (black) with attached 51" cable (right angled 3.5mm plug)
  • 3 Pairs of StayHear+ ear tips (medium pair installed)
  • Clothing clip (installed)
  • 13" USB Charging cable (Type A USB on one end and MicroUSB on other end)
  • Zippered carrying case
  • Owner's Guide
  • Important Safety Instructions
  • Warranty information/Registration card
  • Australian warranty note

Featured Video

Phenomenal sound. Not as comfortable as I hoped. but ok. Another grest bose product.

Andy, Pittsburg, CA


Bose® QuietComfort® 20 Acoustic Noise Cancelling® headphones Reviews

Average Customer Review(s):

(24 Reviews)

A Sanity Saver: Well Worth The Money

Bill from New York, NY on 1/20/2019

My favorite headphone by far. What hasn't been stated is how they bring voice and music to the forefront. You also don't have to listen at higher volumes because background noise is eliminated. I tried the Bose Quietcontrol 30 headphones and they were nice...but not close to these QC20's. The footprint is also smaller, fitting into a small pouch. I live in Manhattan and it's noise central. Wherever you go is a cacophony on noise, from street to Starbucks. Plus, for some reason, every restaurant seems to think that you need a soundtrack. These are a sanity saver. Another great selling point is Bose customer service and they way they handle warranty repairs. They treat their customers like family. Even if your headphones are out of warranty, they go out of their way to replace them. Great product, fantastic company.

Pros: Great sound, fit, and noise-canceling

Cons: Nothing. The perfect headphones

Phenomenal sound

Andy from Pittsburg, CA on 11/28/2018

Crutchfield Customer Review (What's this?)

Phenomenal sound. Not as comfortable as I hoped. but ok. Another grest bose product.

Pros: Sound


Bose® QuietComfort® 20 Acoustic Noise Cancelling® headphones

Crutchfield customer from Tuscaloosa, AL on 11/7/2018

Crutchfield Customer Review (What's this?)

Great product. The noise cancelling aspect is $ when flying.



Worth the expense

Len from Americus, GA on 9/15/2018

Crutchfield Customer Review (What's this?)

Excellent fidelity, amazing bass, and excellent noise cancellation

Pros: sound quality, cancellation, fit

Cons: expense

Bose® QuietComfort® 20 Acoustic Noise Cancelling® headphones

James from Leaburg, OR on 7/26/2018

Crutchfield Customer Review (What's this?)

I have the over the ear Bose noise cancelling headphones and love them but I work outdoors a lot and needed something I could wear with a large sun hat. I have tried quite a few earbuds but these are by far the best. 1. Control of my Android phone, 2. great sound and 3. the noise cancelling is on par with my over the ear headphones! Great product!



Bose® QuietComfort® 20 Acoustic Noise Cancelling® headphones

Kendrick from Honolulu, HI on 7/13/2018

Crutchfield Customer Review (What's this?)

Very hesitant to spend this much on headphones but if you fly alot, this is a must have!



Bose® QuietComfort® 20 Acoustic Noise Cancelling® headphones

Kar from IL on 2/14/2018

Crutchfield Customer Review (What's this?)

Getting static noise in both left and right earphones after 2 days. Also the mute button stopped working after 3 days. Disappointed with the quality of this BOSE QC20 earphone. UPDATED 3/14/18: Crutchfield customer support offered to exchange / refund the product. Team was very accommodating and shipped the replacement quickly. Thanks to them. I really liked their outstanding service in resolving this.


Cons: Poor quality

Functions well, as advertised

Steve from Commerce City, CO on 1/22/2018

Crutchfield Customer Review (What's this?)

The product fits well and is comfortable for a couple of hours, but eventually becomes uncomfortable as has every other over-ear or earbud unit I have used. It has near-perfect canceling of continuous noises like a clothes washer or dish washer, but seems to cut maybe only 50% of jet engine noise, and seems to have no noticeable effect on short duration sounds like coughing or crying babies. The only thing that really works for me on a jet is a set of custom-molded latex earplugs that I originally bought for shooting sports. This unit does reproduce better bass sound than other cheaper earbuds I have used, which I would expect for the premium price.



Great Listening but....

Steve from Lancaster, PA on 1/22/2018

Crutchfield Customer Review (What's this?)

Sound reproduction is great for all kinds of music but the active noise cancelling is weak at the higher end allowing the cranky kid to be heard.

Pros: Great Sound

Cons: Imperfect Noise Cancelling

Comfortable to wear, required for flights!

Trey from Seattle, WA on 12/8/2017

Crutchfield Customer Review (What's this?)

I travel - a lot. Unfortunately, I left a set of these headphones on a plane, and they did not show up in lost & found. On my return flight - without the headphones! - I realized how loud planes are (engine noise, crying kids, loud talkers, people snoring, etc). Thank goodness for Crutchfield quick shipping! They had a new set to me in 3 business days (Washington State), and I'm back to peace and quiet on my business travels. I've had a few Bose noise cancelling headsets over the years, and the in-ear QC20s are easiest to pack and very comfortable to wear. I would highly recommend them! The only reason for the 4 stars is - of course - the price. I've tried other noise cancelling in-ear headphones and Bose is the best, but it still irks me that the price is still way up there.

Pros: Excellent noise cancelling. Comfortable. Not bulky; easy to pack.

Cons: Price!

Best Noise Cancelling on Earth!

Christopher from Orlando, FL on 8/23/2017

Crutchfield Customer Review (What's this?)

These have the best fit and noise cancelling of any headphones I've ever tried. Put them in , turn them on and BOOM silence. I have a pair of the parrots Zik 2 and these bose 20s outperform them in noise cancelling and that's saying alot because the parrots are impressive. The sound is good too, well balanced, clear with just enough bass. These are expensive but they are worth it in my opinion. I live on a busy street and these are a God send. You can't put a price on peace and quiet.

Pros: Top of the line noise cancelling, Good Sound, and comfortable fit

Cons: A bit on the pricey side but like most things, you get what you pay for...Here you pay for top notch quality.

Works great!

Shannon from Buffalo, MN on 8/4/2017

Crutchfield Customer Review (What's this?)

Works great at cancelling exterior noise sources while still having great sound. I use them when mowing the lawn so far.

Pros: Lots of functions using the control.


Bose® QuietComfort® 20 Acoustic Noise Cancelling® headphones

Crutchfield customer from Beaverton, OR on 6/29/2017

Crutchfield Customer Review (What's this?)

Purchased to be able to sleep with snoring husband and noisy environment. They work perfectly! I don't hear any of the noises that kept me awake, including the air conditioner fan in a motel room (just a tiny hum). The charge lasts 2 nights, and they are comfortable for a side sleeper like me. I love them!!!!



If you travel (low cost airlines in particular) you need these!

LJ from Crownsville, MD on 3/24/2017

Crutchfield Customer Review (What's this?)

If you travel (low cost airlines in particular) you will be glad to have these. These earphones make the difference between enjoying a movie and a headache!

Pros: - quiet when you fly

Cons: A bit expensive

Bose® QuietComfort® 20 Acoustic Noise Cancelling® headphones

yihan from Philadelphia, PA on 3/10/2017

Crutchfield Customer Review (What's this?)

Totally worth every penny! Have recommended these earphones to many of my friends



Bose® QuietComfort® 20 Acoustic Noise Cancelling® headphones

Crutchfield customer from New York, NY on 1/4/2017

Crutchfield Customer Review (What's this?)

Very good at removing noise.



Best noise canceling technology on the market

Martin from Cary, NC on 11/2/2016

Crutchfield Customer Review (What's this?)

It was recommended that I get a pair of these for my international travel. Why? My boss said to cut down the inflight noise and help me sleep better during the overnight flights, thus avoided severe jet lag affects. So I boarded a plane at Heathrow that was supposed to be a 787-300, business class seat. Much to my surprise, British Airways had swapped the equipment for the new Dreamliner 787, and I ended up in First Class seat 01A to try them out. Let me tell you something... On the Dreamliner, they have the electronics right next to your head, so I could charge both my cell phones and the noise filter component of the headphones all at the same time while watching a movie on the large inflight TV screen in my cabin. There was zero cabin noise, and I mean zero noise coming in. For sleeping, you can still wear them quite comfortably and they still knock out all the noise and don't get in your way while sleeping; I just tucked the unplugged cable into my shirt pocket and slept like a baby... and the first class champagne didn't hurt either!

Pros: Lightweight, comfortable and efficient. Multiple ear moldings for different sized ears. Sleep compatible while traveling...I use a Cabeau eye cover to wrap around my head while flying and hold them in place. TSA compatible - no issues with security in carry on baggage, even in China and India where I do business. Super convenient carrying pouch. USB power adapter is compatible with airplane, auto and laptop USB ports for charging. Microphone works better than other cheap headph

Cons: Stewardesses/Stewards think you can hear them while you are wearing them... trust me, you can't hear a thing! Maybe this isn't a con. I thought the price was expensive, but I had only a few hours of jet lag upon arrival in east Asia. Time is money to me and I already earned back the cost.

Bose® QuietComfort® 20 Acoustic Noise Cancelling® headphones

Crutchfield customer from Fargo, ND on 10/29/2016

Crutchfield Customer Review (What's this?)

I like the noise cancelling feature a lot. It's nice on airplanes or walking around. My ears get sore after wearing them about an hour, but it's hard for me to find headphones that don't do that. Good product so far!



great headphones

pdubdub from Urbana, IL on 6/22/2016

Crutchfield Customer Review (What's this?)

Bought these for plane travel, ended up using them everywhere. You don't realize how much background noise there is in our world until that noise is gone. These headphones do an awesome job of removing all the noise while still allowing the important sounds to come through (like speech). works with my oneplus one phone.

Pros: small, comfortable, long lasting battery, carry case

Cons: expensive would be nice to have a little more cable length from control box to headphone jack.

Great noise canceling!

Chris from Ne ohio on 6/6/2016

Crutchfield Customer Review (What's this?)

Best of thr best sound deadening! Really amazing. Sound quality is clean, not distorted in any way but mids and highs are a bit on the soft side. I like a warm sound but its too warm with these. Still, for a plane, for working out, they are amazing! I even use them stand alone without music just to kill noisy environments.

Pros: Noise cancelling is incredible!!

Cons: Sound quality is too warm.

Perfect for loud events

TomT from Port Townsend, WA on 2/2/2016

Crutchfield Customer Review (What's this?)

These QC20's allow me to attend music events where the performers seem to be determined to test the limits of the house sound system. If you have tinnitus, this can be extremely painful and ruins the show for me. These Bose noise cancelling headphones allow me to enjoy the music again. Same for sporting events -- think about a Seahawks game where the 12's try to set a new record for the loudest stadium!

Pros: Noise cancellation works better than any competitor's. Very comfortable for hours of continuous wear, long battery life, headset continues to work with mp3 player even if battery is depleted.

Cons: Volume should be adjustable -- sometimes quiet is a little too quiet.

qc20 review

Allen from Louisiana on 12/29/2015

Crutchfield Customer Review (What's this?)

Did sound exactly as I expected

Pros: Sounds great, light, very appealing

Cons: I wish the ear buds would have a method of going around the ear when you are very active instead of inside the ear

Bose® QuietComfort® 20 Acoustic Noise Cancelling® headphones

Crutchfield customer from Illinois on 12/28/2015

Crutchfield Customer Review (What's this?)

these are fantastic



Bose® QuietComfort® 20 Acoustic Noise Cancelling® headphones

Debbies from Georgia on 12/24/2015

Crutchfield Customer Review (What's this?)

Best Bose headphones to block the background noise

Pros: Works wonderful on airplanes

Cons: Would like a better case to store them in


Hands-on research

Features and Specs

Noise-canceling Yes
Bluetooth No
Mic For Taking Calls Yes
iPhone Control No
Lightning Connector No
Android Control Yes
Frequency Response Not Given
Sensitivity Not Given
Impedance Not Given
Weight 1.6 ounces
Cord Length 51"
1/4-inch Adapter Included No
Volume Control Yes
Parts Warranty 1 Year
Labor Warranty 1 Year

Product Research


Overview: The Bose QuietComfort 20 Acoustic Noise Cancelling headphones feature proprietary Bose technologies to provide you with excellent sound quality, while shutting out the world around you. The QC20 in-ear headphones have a Samsung and Android-compatible in-line remote/microphone, a control module with a built-in rechargeable battery, and three pairs of ear tips. You can store them in the supplied zippered carrying case when not in use.

Samsung/Android Compatibility: The QC20's in-line remote/microphone is compatible with select Samsung and Android devices. Audio listening, Answer/End, and Play/Pause will work with most devices, however, not all features will work with all devices.

Acoustic Noise Cancelling Headphone Technology: The patented Acoustic Noise Cancelling headphone technology in Bose QuietComfort 20 headphones provides full-spectrum noise reduction for a better audio experience. Microphones on the outside of the earbuds actively monitor what you hear, including unwanted outside sound. The difference between the unwanted sound and the desired sound is then electronically processed, creating a correction signal that acts to negate the unwanted noise. The speaker within each ear-cup is then fed the correction signal. This signal, combined with the passive noise reduction of the StayHear+ ear tips, dramatically reduces the outside distractions that reach your ears.

TriPort Technology: Bose proprietary TriPort technology allows the drivers of the QC20 headphones to create deep lows while keeping the headphones small and lightweight. TriPort technology, combined with Active EQ, give you lifelike sound for your music, videos, and phone calls.

StayHear+ Ear Tips: The Bose headphones come with StayHear+ silicone ear tips in three sizes (Small/Medium/Large) to help assure a more accurate and comfortable fit. The StayHear+ ear tips offer greater in-ear stability during exercise and other active sports. Advanced materials and design allow the tips to nestle inside the bowl of the ear, while also naturally conforming to the ear's upper ridge. The natural oblong cone shape of the ear tips provides a gentle seal that helps keep unwanted ambient noise out. StayHear+ ear tips also are designed to remain more securely on the headphone itself.

Aware Mode: The Aware Mode temporarily turns off the Active Noise Cancelling to allow you to hear ambient noise while continuing to listen to your music. Whether you're crossing the street, waiting on airline gate announcements, or just wanting to be more aware of your surroundings, you can engage the Aware Mode by pushing a button on the side of the in-line remote.

In-line Remote/Control Module: The QC20 gives you control over your headphones and your music. The 4-button in-line remote/microphone is compatible with select Samsung and Android devices, and features volume up/down, answer/end call, voice commands, music/video functions, and Aware Mode. The microphone enables you to make phone calls and perform voice commands with your phone. The control module contains the rechargeable battery, and includes the power switch for Active Noise Cancelling and LED status indicators.

Rechargeable Battery: The QC20's Active Noise Cancelling is powered by a rechargeable Lithium-Ion battery in the Control Module. The battery is charged with the supplied USB cable in approximately 2 hours. A fully-charged battery provides approximately 16 hours of battery life. Even if the battery is exhausted, you can still use the headphones without Active Noise Cancelling.

Clothing Clip: The included clothing clip help keep the headphones in place when you're on the move. Use the clothing clip to fasten the cable to your clothing, for convenience, stability, and to help manage the cable. This can be helpful during rigorous activities or when using the headphones in a single earpiece configuration.

Storage Case: The headphones come with a small carrying case that protects your headphones and cables when not in use. The case has a small mesh inside pocket for small items, and a zippered closure.

Our Product Research Team

At Crutchfield, you'll get detailed, accurate information that's hard to find elsewhere. That's because we have our own in-house Product Research team. They verify what’s in the box, check the owner's manual, and record dimensions, features and specs. We stay on top of new products and technologies to help people make informed choices.

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