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Kenwood Excelon DDX396 is no longer available

Kenwood Excelon DDX396 DVD receiver

Item # 113DDX396

While it's the first touchscreen receiver in Kenwood's popular Excelon lineup, I certainly wouldn't consider the...

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While it's the first touchscreen receiver in Kenwood's popular Excelon lineup, I certainly wouldn't consider the...

Item # 113DDX396

About the Kenwood Excelon DDX396

Dave Delamere

Begin with Excelon

While it's the first touchscreen receiver in Kenwood's popular Excelon lineup, I certainly wouldn't consider the DDX396 DVD receiver an "entry-level" model. Its 6.2" touchscreen display shows off music info from a variety of sources, all your phone call info, and the extensive sound-shaping options built into this receiver. For a wide range of vehicles, you can also view engine data and other vehicle information, using iDatalink's Maestro interface (not included). And Kenwood backs up this Excelon receiver with a 2-year warranty.

Begin with Excelon

While it's the first touchscreen receiver in Kenwood's popular Excelon lineup, I certainly wouldn't consider the DDX396 DVD receiver an "entry-level" model. Its 6.2" touchscreen display shows off music info from a variety of sources, all your phone call info, and the extensive sound-shaping options built into this receiver. For a wide range of vehicles, you can also view engine data and other vehicle information, using iDatalink's Maestro interface (not included). And Kenwood backs up this Excelon receiver with a 2-year warranty.

Let's talk music

If you like radio, you'll love the options the DDX396 offers, including Pandora® and Spotify®. You can plug your Android™ phone or iPhone® into the rear-panel USB port, and control the music in your phone while you charge it. This port can also handle music stored on a thumb drive, including high-resolution FLAC music files. And yes, you can still rely on CD playback and AM/FM radio too. 

You choose the look and sound

This receiver's variable colour illumination lets you match its display to your interior lighting, including the illuminated volume knob. It also sports a 13-band equalizer that allows you to set up separate tone curves for different audio sources. The driver's seat isn't exactly the best listening position, but the digital time alignment processor times the output from different speakers so you hear a much clearer stereo image. The Drive EQ mode also boosts certain frequencies that help overcome any nasty road noise you come across.

Kenwood DDX396 DVD receiver

Controlling your music is easy on this Kenwood's 6.2" touchscreen display.

Bluetooth for you and your passengers

Bluetooth gives you a wireless connection for hands-free calling and streaming songs, audiobooks, and podcasts from your phone. And if you're not the only driver, this Kenwood enables you to pair two phones simultaneously. And if you've got trouble deciding on music while streaming audio, the Music Mix feature lets you pair five phones so everybody can help create your new favourite driving playlist. Just make sure everybody gets a turn!

Many portable high-res audio players also include Bluetooth, too, so you can stream your music collection on your road trip. You can even control playback and set up this receiver's robust tone controls using Kenwood's free Remote app on your phone.

Great video options

In addition to all the great audio options, the DDX396 also provides handy video options like a backup camera input that includes onscreen parking guide lines. If you've got a restless backseat crew, you can feed them some video by connecting additional monitors to this receiver's video output. You can watch the DVD videos on this Kenwood's display when your vehicle's parking brake is engaged. If you've got an audio/video piece to add to the system, like a video game console, you can plug it into this receiver's rear mini-jack input. Use Kenwood's CA-C3AV A/V cable to adapt it for RCA-type connections.

iDatalink Maestro lets you keep your factory extras

The DDX396 offers compatibility you won't find in many other aftermarket radios, thanks to the iDatalink Maestro module (not included). In a wide selection of vehicles, this module lets you keep factory features that you'd otherwise lose when you install a new radio. You'll also be able to check out engine performance data and other vehicle info on the Kenwood's screen. Once you've identified your vehicle, you'll see the iDatalink module offered on the way to the Shopping Cart if it's compatible.

Bluetooth note: Use of this receiver's Bluetooth features will depend upon your phone's Bluetooth capabilities. Learn more in our article explaining Bluetooth profiles.

Smartphone note:If you're going to use your smartphone with this receiver, be sure to check "Details" for compatibility information.

You'll need a wired connection to your parking brake to access settings and other features on this receiver. Your parking brake must be connected and set in order to view video on its screen.

READ LESS

Product highlights:

    General Features:
    • DVD/CD receiver with AM/FM tuner
    • 6.2" Clear Resistive touchscreen display with variable key illumination
      • 5-position electronic angle adjustment for better off-axis viewing
    • fits double-DIN dash openings
    Smartphone Features:
    • control and charging of Apple and Android devices using the USB connection (see Details tab for model compatibility)
    • Pandora and Spotify control with iPhone and Android
    • built-in Bluetooth for hands-free calling and audio streaming with dual phone connection
    • Music Mix feature allows music streaming playback and control from up to five paired smartphones
    • control the stereo using Kenwood's free Remote app
    Audio/Video Features:
    • plays CDs, DVDs, and USB memory devices (see Details for full capabilities)
    • plays FLAC files on USB devices (up to 24-bit/96 kHz)
    • 13-band equalizer with digital time alignment and Drive EQ
    • subwoofer level, phase, and low-pass crossover controls and speaker type setting
    • loudness control
    Expandability:
    • compatible with SiriusXM satellite radio tuner
    • inputs: rear USB input, rear-view camera input, rear audio/video input (minijack)
    • outputs: rear video output, 6-channel preamp outputs (5-volt front, rear, subwoofer)
    Other Information:
    • wired connection to parking brake required to access settings and other features on this receiver (the brake must be connected and set for video display)
    • compatible with most factory steering wheel audio controls (adapter required)
    • built-in internal amp (22 watts RMS/50 peak x 4 channels)
    • compatible with iDatalink Maestro
      • retains factory features in a wide selection of vehicles
      • displays engine performance data on touchscreen
    • warranty: 2 years
    • MFR # DDX396

    What's in the box:

    • DVD receiver w/ built-in 6.2" monitor (10A fuse)
    • Wiring harness
    • 6.5' Parking brake wire (light green)
    • Sleeve (installed)
    • Trim-ring
    • Microphone w/ bracket (attached 10' cable terminated by a right-angle male mono-minijack connector)
    • 2 Radio removal tools
    • 6 Pan-head ISO-mount screws
    • 6 Flat-head ISO-mount screws
    • Instruction Manual
    • Warranty card

    Customer reviews for Kenwood Excelon DDX396

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    4.5 out of 5 stars
    283 reviews

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    More details on the Kenwood Excelon DDX396

    Stacey B.

    Features & specs

    Expandability
    AUX Input Mini (rear)
    Audio/video Input Mini (rear)
    USB Input Rear
    USB Port Power 1.5A
    Backup Camera Input Yes
    Second Camera Input No
    CarPlay No
    Android Auto No
    Siri Control Yes
    Alexa Voice Control N
    Android Control Yes
    Memory Card Slot USB memory
    Bluetooth Compatible Built-in
    Satellite Radio Ready SiriusXM 2.0
    HD Radio No
    Navigation No
    iPod Compatibility
    Full size No
    Nano 7Gen
    Touch 5Gen and newer
    iPhone 4S and newer
    General
    RMS Power (CTA-2006) N/A
    RMS Power (Manufacturer) 22 watts
    Peak Output 50 watts
    RMS Power Bandwidth 20-20kHz
    Preamp Outputs 6-channel
    Sub Preamp Outputs Yes
    Switchable Rear Preamp Outputs No
    Video Screen Yes
    Navigation App Compatible (iOS) N
    Navigation App Compatible (Android) N
    Preamp Voltage 5 volts
    Screen Size 6.2
    Screen Type Basic (Resistive)
    Display Color
    Key Button Color Variable
    EQ Bands 13
    Wireless Remote Optional
    Steering Wheel Control Compatible Adapter required
    Parts Warranty 2 Years
    Labor Warranty 2 Years
    Tuner
    FM Sensitivity 7.2 dBf
    European Tuning No
    Seek/Scan Seek
    Radio Data System Yes
    File Playback
    Music File Playback MP3, WMA, AAC, FLAC, WAV
    High-res Playback FLAC (96kHz)
    The Kenwood Excelon DDX396 replaces these items:

    Product Research

    Android & iPhone Integration
    Built-in Bluetooth
    Pandorat+SiriusXM+AM/FM Radio
    Disc & USB Playback
    Audio & DSP Section
    AV + OEM onnectivity
    Touchscreen + Remote Control

    Android & iPhone Integration
    Android Open Accessory 2.0 (AOA 2.0) Connectivity: The Kenwood DDX396's rear-panel USB port lets you connect select Android smartphones that support AOA 2.0 for music playback. Kenwood does not guarantee operation with all Android devices. There are two Android AOA 2.0 modes to choose from based on what content you want to listen to and how you want to control it.
    • Hand Mode: The Kenwood DDX396 supports Android Open Accessory 2.0 (AOA 2.0), which lets you connect your Android smartphone (OS 4.1-7.1.2) to the DDX396's rear-panel USB port and listen to stored music and music apps from your Android device through the Kenwood head unit. You'll be able to control basic playback functions such as Play/Pause and Previous/Next Track. Other advanced music navigation will still be done from your Android smartphone's touchscreen. In this mode, the head unit will not display song/artist information; only "Hand Mode" will show up on the touchscreen display. You'll continue to view song/artist information from the Android device's screen. You'll also still be able to access other functions and applications from your Android smartphone's touchscreen, while listening to music through the head unit. If you make a call or answer a call from your smartphone while listening to music in this mode, the music will pause until you are finished with the call and then start back up again.
    • Browse Mode (via Kenwood Music Play App): Downloading the Kenwood Music Play app onto your Android (OS 4.1-7.1.2) smartphone with AOA 2.0 support not only allows you to listen to stored music from your Android device through the Kenwood DVD receiver connected via USB, but it also lets you browse your Android smartphone's music library from the head unit's touchscreen controls. You can browse your store music library by Playlist, Artist, Song, Album, or Genre (the music files in these categories can be searched alphabetically or numerically). You can also control Play/Pause and Previous/Next track from the head unit. In addition, the head unit will display song/artist information. You can exit the Kenwood Music Play app to access other functions and applications of your Android smartphone, while your stored music library is still playing through your head unit. If you make a call or answer a call from your smartphone while listening to music in this mode, the music will pause until you are finished with the call and then start back up again.

    iPhone Direct Connect: The Kenwood DDX396 supports direct connection of your Lightning iPod/iPhone or iPhone 4S with 30-pin connector. If you have a newer iPod/iPhone with the Lightning-connector, use and Apple certified Lighting-to-USB cable to connect your Apple Lightning device to the Kenwood DDX396 for audio playback only. If you own an older iPhone 4S with the 30-pin dock connector, you can simply use the dock connector-to-USB cable that comes with your iPhone 4S. You'll be able to listen to stored music and music apps on your Lightning-connector Apple device or 30-pin iPhone 4S through the Kenwood DVD receiver. Video playback is not supported.

    • Head Unit Control: The Kenwood head unit allows you to navigate your iPod's music library by Playlist, Artists, Album, Song, Genre, Song, Podcast, or Audiobook. You can then search each of these categories using the head unit's touchscreen slider function (categories will be listed in alphabetical order). The head unit also supports basic playback functions such as Play/Pause, Fast Forward/Rewind, Previous/Next Track and Repeat/Random of your connected iPod/iPhone.
    • Song/Artist Info + Album Art: The DDX396 will display your iPod/iPhone's stored music information including Track number, Elapsed playing time, Song/Album title, Artist name, and Album art.

    Apple Device Compatibility Chart: The Kenwood DDX396 is "Made for iPod/iPhone" compatible and supports the following iPod/iPhone model features (as of 12/30/2021):

    Apple Device Generation Tested Version Media Type Control Type Specific Apps Display Type Bluetooth Charge
    Audio Video Head Unit iPod/iPhone Kenwood Remote Pandora Song/Artist Text Track Info Album Art Phone Audio Siri
    iPhone
    4S 9.3.5 Y N Y Y Y N Y Y Y Y Y Y Y
    5/5C 10.3.3 Y N Y Y Y Y Y Y Y Y Y Y Y
    5S/6/6+ 12.4.1 Y N Y Y Y Y Y Y Y Y Y Y Y
    SE/6S/6S+ 15.1 Y N Y Y Y Y Y Y Y Y Y Y Y
    7/7+/8/8+ 11.4.1 Y N Y Y Y Y Y Y Y Y Y Y Y
    X/XR/XS/XSMax 15.1 Y N Y Y Y Y Y Y Y Y Y Y Y
    11/11Pro/11ProMax 15.1 Y N Y Y Y Y Y Y Y Y Y Y Y
    12/12mini/12Pro/12ProMax 15.1 Y N Y Y Y Y Y Y Y Y Y Y Y
    13/13mini/13Pro/13ProMax 15.1 Y N Y Y Y Y Y Y Y Y Y Y Y
    touch
    5th 9.3.5 Y N Y Y Y N Y Y Y N Y Y Y
    6th 12.4.1 Y N Y Y Y N Y Y Y N Y Y Y
    nano
    7th 1.02 PC Y N Y N N N Y Y Y N Y N Y
    Note: Apple iPod/iPhone software updates may change functionality results. If you download a newer software version, you may need to reset the head unit and your iPod/iPhone to regain functionality. If this doesn't work, you may need to wait until a newer software update is available.

    Battery Charging: The head unit's USB connection provides 1.5A of current to power and charge your connected Apple iPod/iPhone or Android smartphone when your vehicle's ignition switch is set to the 'ACC' or 'On' position. This unit does not charge the iPad or Android tablets. If your mobile device has no initial battery charge, then the unit will not recognize it.

    Android & iPhone Note: Using the DDX396's touchscreen menu, you will need to indicate what type of device (Android or iPhone) you are connecting to the receiver and how it will be connected (USB or Bluetooth).

    Built-in Bluetooth

    Bluetooth 3.0 The Kenwood DDX396 is equipped with built-in Bluetooth 3.0 allowing you to make and receive phone calls wirelessly through the receiver; as well as stream music wirelessly from your smartphone to the head unit. In order to use Bluetooth wireless technology, your phone must also be Bluetooth compatible and be able to interpret certain profiles. This unit is compatible with the following Bluetooth Profiles:

    • Hands-Free Communication: HFP 1.6 (Hands Free Profile), PBAB 1.2 (Phone Book Access Profile), GAP (Generic Access Profile).
    • Audio Streaming: A2DP 1.3 (Advanced Audio Distribution Profile), AVRCP 1.5 (Audio/Video Remote Control Profile).
    Note: Due to the differences in Bluetooth technology, some Bluetooth enabled devices may be incompatible, function improperly, or may not support all features when used with the Kenwood DDX396. Visit Kenwood's Support Site for a complete list of compatible Bluetooth enabled phones

    SSP & USB Pairing: With Secure Simple Pairing (SSP), you can easily pair a Bluetooth enabled phone to the Kenwood DDX396 without having to enter pin codes or go through complicated settings. You can even pair your Apple iPhone (iOS 5+) by simply connecting it to the Kenwood head unit via USB and following a single prompt on the head unit's display. You can pair up to five Bluetooth-enabled devices to the Kenwood head unit. When an already paired Bluetooth device is in close proximity to the receiver, the auto connection function automatically pairs the two units.

    • Dual Phone Connection: Thanks to the Dual Phone Connection feature, two Bluetooth-enabled phones can remain connected to the Kenwood receiver. This means you can an answer an incoming call from either phone from the head unit. Also, both of your phone's contact lists are downloaded to the receiver. To make a call from one of the phones using the Kenwood receiver, you simply have to select Phone 1 or Phone 2 on the head unit's touchscreen.
    • Music Mix: The new Music Mix feature allows five Bluetooth audio source devices to be connected to the Kenwood receiver at one time, so you can switch between Bluetooth playback sources a lot easier and quicker. While "BT Audio" source is selected on the head unit, you can simply press the music playback button on your connected Bluetooth source devices to switch between devices and begin music playback. However, you cannot stream audio from two different Bluetooth audio source devices at the same time or combine music libraries or playlists from two different connected devices.

    Hands-Free Communication w/ External Mic: The head unit supports Bluetooth hands-free communication for your Bluetooth enabled mobile phone. Thanks to the latest Hands-Free Profile (HFP 1.6) with wideband speech capability, the Kenwood DDX396 provides more natural sound quality and details during wireless calls. The touchscreen controls of the DDX396 can be used to dial a number, answer an in-coming call, or end a call. The unit also includes an external microphone (featuring adjustable gain), so you can carry on your side of the conversation while listening to the caller through your vehicles speakers (All or Front only). During a conversation, you can switch between the Private Mode (talking directly on your cell phone) and the Hands Free Mode.

    • Answering a Call: When a call comes in, a ring-tone will be heard through your vehicle's speaker and the caller's name or phone number will be displayed. You can answer the call from the head unit's touchscreen, or setup the head unit to automatically answer the incoming call immediately (within 5 seconds).
    • Dialing a Number: Using the DDX396, you can dial a phone number in one of the following ways:
      • Enter Phone #: Allows you to directly dial a phone number up to 31 digits from the head unit's touchscreen.
      • Preset Dialing: Allows you to register up to 5 phone numbers for quick dialing. The preset numbers can be accessed from the head unit's touchscreen.
      • Phone Book: You can download phone book data from your cell phone to the DDX396. You can then use the head unit's touchscreen to dial a contact from the downloaded phone book. You can search the phone book alphabetically.
      • Call History: The Call History is a list of calls that have originated from and were received by this unit that you can dial. You can select Outgoing, Incoming, or Missed calls (up to 10 total).
      • Voice Dialing: If your mobile phone supports voice recognition, then you can dial out by voice command. Simply press the voice control button on the head unit's front-panel and speak into the included microphone.
    Note: This unit allows you to answer a call or dial out using any option without engaging the vehicle's parking brake.

    External Microphone: The Kenwood DDX396 includes an external microphone to carry on your side of your phone conversation and voice command dialing. The external wired microphone offers improved audio quality versus an integrated microphone, so you can be heard easier over noisy traffic and road noise. You can adjust the volume level and noise cancellation of the microphone without affecting the other sources. The external microphone features an attached 10' cable terminated by a right-angle 3.5mm connector which plugs into the mic input on the rear-panel of the head unit. The microphone offers an integrated mounting bracket which can be clipped to your vehicle's sun-visor or taped to your dash.

    Wireless Audio Streaming: The Kenwood DDX396 supports wireless audio playback (A2DP) and control (AVRCP) of a Bluetooth-enabled smartphone or audio player. You are able to stream your stored music library on your Bluetooth-enabled smartphone, as well as music apps downloaded on your smartphone to the Kenwood DDX396 for playback.

    • SBC & AAC Codecs: In addition to support for the standard SBC Bluetooth audio codec, the DDX396 offers support of AAC codecs for higher quality audio streaming from select Apple devices. By supporting AAC, the DDX396 offers better audio performance of the music streamed from your Apple iPod, iPhone, or iPad.
    • Advanced Music Browsing: In addition to basic playback functions (Play/Pause, FF/RW, Skip, Random/Repeat), the DDX396 lets you browse your stored music by Playlist, Artist, Album, Song, etc. (AVRCP 1.4 phones only; which includes Android 4.0+ and iPhone 5.0+).
    • Song/Artist Information: The head unit will also display your stored music and music app's song information; such as Artist name and Song/Album title (not compatible with all apps).
    Note: When an incoming call or outgoing call is in progress from your Bluetooth enabled mobile phone, audio streaming will be paused so you can take your call. Once the call is finished, your streaming music will resume.

    Siri Eyes Free Control: When paired and connected to an iPhone with Siri via Bluetooth, the Kenwood DDX396 has the ability to access Siri through its front-panel controls and external microphone. Simply press-and-hold down on the head unit's "VOICE/TEL" button to engage Siri and use the included microphone to communicate with Siri. Siri's voice will heard through your vehicle's speakers. All Siri functions including hands-free calling, music search, setting reminders, text-messaging, audible navigation, and more can be done through the DDX396 and its microphone. You can even ask Siri to get directions to a destination and the turn-by-turn instructions will heard through your vehicle's speakers, while the on-screen map still displays on your iPhone with Siri. The head unit's audio is attenuated while Siri provides audible directions.

    Note: The head unit's LCD touchscreen will only display hands-free calling and Bluetooth audio information (all other functions of Siri are only audible through the Kenwood DDX396; visual data will still need to be viewed from your iPhone device).
    Pandora+SiriusXM+AM/FM Radio

    Pandora: The free Pandora App (for Apple iOS or Android OS ) lets you play music from the Pandora music service through the DDX396 using your USB or Bluetooth connected Apple iPhone, or Bluetooth connected Android smartphone. The Kenwood DDX396 provides control over the Pandora music service and displays Artist, Album, and Song information. You can select Pandora stations from your station list and sort them by date or alphabetically, or shuffle playback stations in your list. New stations can be created based on the current songs or artists playing. You can also select stations from a Genre list. In addition, you can skip song tracks within a station. You can even give songs a thumbs up or thumbs down. An active Pandora account is required.

    • Your compatible mobile device will need an active Data Plan account with connection to the Internet via 3G, EDGE, LTE (4G), or WiFi.
    • Access to these Internet Radio services will depend on the availability of a cellular and/or WiFi network for purposes of allowing your iPhone or Android smartphone to connect to the Internet. Not supported in Canada and only available in the United States

    SiriusXM-Ready: The Kenwood DDX396 is SiriusXM-Ready and compatible with the SiriusXM Connect Vehicle Tuner (220SXV300 sold separately). Compatibility with the SiriusXM Connect Vehicle Tuner may require this firmware update. The SiriusXM Connect Vehicle Tuner supports SiriusXM programming with access to 150+ SiriusXM channels via subscription; check out the most popular SiriusXM subscription packages here. Additional features of the SiriusXM Connect tuner include:

    • Channel List w/ Category Search: A channel list displays a list of all available channels. The Category Search function searches for channels in a certain category.
    • Song/Artist Info: Displayed Information such as Channel Name, Channel Logo, Artist Name, & Song Title can be viewed on the head unit's LCD
    • SmartFavorite Presets: Up to 20 SiriusXM Satellite Radio station presets can be saved. Presets (P1-P5) of the current band are recognized as SmartFavorites and offer advanced features like Instant Replay, TuneStart, & TuneScan.
      • TuneStart: TuneStart allows you to choose whether to start a song from the beginning or from its live point when tuning to a Smart Favorite preset channel on the current band.
      • TuneScan: TuneScan gives you a short preview of the songs that you have missed on each of your Smart Favorite Preset music channels on the currently tuned band.
    • Instant Replay: You can pause, rewind, and replay content from the currently tuned SiriusXM channel. The SiriusXM tuner will continually buffer up to 60 minutes of audio from the currently tuned channel. You can also rewind and replay up to 30 minutes of any missed content from a SmartFavorite preset on the currently tuned band.
    • Content Alert: You can register your favorite artists, songs, and/or sports teams (up to 50 total). The unit will inform you when receiving content from one of these saved selections, so you can quickly switch over to that channel.
    • Weather & Traffic Info: You can select the city for which you want to receive traffic and weather information. When a traffic or weather broadcast is received, the unit automatically switches to the channel providing that info.
    • Parental Control: Channels containing unsuitable content for children can be blocked.

    Note: A separate SiriusXM Satellite Radio subscription is required (operates on the XM Network). However, you can easily add this SiriusXM tuner to an existing Sirius or XM account for a Multi-Radio Discount Plan.

    AM/FM Tuner: The Kenwood DDX396 features a built-in AM/FM tuner with manual, seek, and preset tuning. You can choose one of three tuning modes: Auto 1 (seek tuning), Auto 2 (cycles through and tunes the selected band's preset stations only with each button press), or Manual. Not only does the multimedia receiver's tuner allow you manually enter your desired presets (18FM/6AM) you can choose to have the unit automatically put stations with good reception in the memory banks automatically; this is a handy feature when traveling. Mono mode reduces the noise (static) when a stereo broadcast is received as monaural (for FM band only).

    • RDS (Radio Data System): RDS (Radio Data System) is a service used by some radio stations to transmit data outside of normal radio broadcast signals. When an RDS station is received, you can immediately find out what kind of data is being transmitted by looking at the program service name which appears in the display after the frequency.
    • Emergency Alerts: RDS features an emergency transmission function which interrupts regular programming to broadcast an emergency announcement (such as a tornado or severe storm).
    • Traffic Information: There is also a switchable Traffic Information function, which will automatically tune a traffic bulletin when it is broadcast, even when you're not listening to the radio.
    Disc & USB Playback

    Disc Compatibility: The Kenwood DDX396 has a front-loading disc-slot to make loading your disc easier because there is no panel to slide or fold-down. The DDX396 supports playback of DVD-Video, DVD-R/RW, DVD+R/RW, CD-Audio, & CD-R/RW discs. The head unit supports a variety of music, video, and photo files via CD and DVD.

    • Off Insert: A disc can be inserted even the unit is turned off, as long as your vehicle's key is in the on or accessory position. However, the unit does not automatically power up and start playback when a disc is inserted
    • Auto Reload: If the ejected disc is not removed within 15 seconds, the disc is automatically inserted again into the loading slot to protect it from dust; playback starts automatically.
    Note: There is no physical front-panel eject button. The eject button is an icon on the touchscreen, which means the unit must be powered on to eject a disc. Pressing the unit's front-panel "Menu" button will bring up the "Eject" icon on the touchscreen to eject a disc.

    USB MSC Playback: The DDX396 features a rear-panel USB-A 2.0 port attached to the unit's rear-chassis by a 39" cable. The USB port enables connection of USB mass storage class (MSC) devices - like USB thumbdrives and portable digital music players. You can insert a compatible USB MSC device into the head unit's USB port for playback, control, and metadata display of a variety of music, video, and photo files. USB devices that can be charged via USB will be charged when plugged into the DVD receiver's USB port (max. 1.5A), and the vehicle's ignition switch is set to ACC or On.

    Note: Not compatible with USB hubs or card-readers.

    File Compatibility: The Kenwood DDX396 supports the following types of audio, video, and photo files recorded onto a disc or loaded onto a USB mass storage class device.

    Media Type Disc (CD-R/RW or DVD-R/RW, DVD+R/RW) USB (MSC)
    File System ISO9660 Level 1/Level 2, Joliet, Romeo FAT 16/32
    Playable File Types Audio MP3: bit rate of 8-320kbps w/ sampling rates of 16-48kHz
    WMA: bit rate of 5-320kbps w/ sampling rates of 8-48kHz
    AAC:
    bit rate of 16-320 kbps w/ sampling rate of 32-48 kHz
    WAV:
    bit rate of 16-bit w/ sampling rate of 44.1kHz
    MP3: bit rate of 8-320kbps w/ sampling rates of 16-48kHz
    WMA: bit rate of 32-320kbps w/ sampling rates of 8-48kHz
    AAC:
    bit rate of 16-320 kbps w/ sampling rate of 32-48 kHz
    WAV:
    bit rate of 16-bit w/ sampling rate of 44.1kHz
    FLAC:
    bit rate of 16-bit w/ sampling rate of 8-96kHz
    Video MPEG-1: 352x240 to 720x480 or 352x280 to720x576 (4.0Mbps)
    MPEG-2: 352x240 to 720x480 or 352x280 to 720x576 (4.0Mbps)
    Photo JPEG: 32x32 to 1232x672 pixels
    Maximum # of Folders/Files 250 folders/5,000 files (999 files per folder)
    Tags MP3 ID3-tags, WMA/AAC/FLAC/WAV-tags, & Album Art

    Song/Artist Info with Album Art: The Kenwood DDX396 will display song/artist information as well as album art for MP3, WMA, AAC, WAV, and FLAC music tracks (if encoded).

    Folder/Track List: The Folder/Track List allows you to search folders and audio/video/picture files recorded on a disc or stored on a USB MSC device.

    Playback Screen: During DVD or USB video playback, you can control certain operations simply by touching an area of the screen. The touchscreen has 4 functions areas. You can touch the left of the screen to start the current chapter over, or the right of the screen to skip to the next chapter. Pressing the top center of the screen displays the video control menu, while pressing the bottom center activates the source control screen.

    Parental Control: Parental Control allows you to restrict DVD playback according to a predetermined level. You can select a parental control rating from 0-8, which is protected by a 4-digit password.

    Audio & DSP Section

    Excelon Series: The DDX396 receiver is part of Kenwood's Excelon series line-up. It incorporates the latest technologies and delivers the highest sonic performance. From advanced audio tuning capabilities, crossover and equalizer system, high-voltage preouts (5V), plus a two-year warranty - Kenwood Excelon represents exceptional audio quality with long-lasting dependability.

    24 Bit D/A Converter: The Kenwood DDX396 utilizes a 24-bit digital to analog converter for superior sound quality with a Signal to Noise ratio up to 99dB.

    MOSFET Amplifier: The Kenwood DDX396 is equipped with a MOSFET amplifier. Compared to conventional power supplies, the MOSFET amplification circuit is smaller and more efficient, and it delivers increased power with less distortion and absolutely zero on/off switching noise. More power means louder and cleaner music at higher volumes because you're not pushing the limits of the amplification circuit. The power output specs for the DDX396 are as follows:

    • Full Bandwidth Power: 22 watts RMS x 4 channels (at 4 ohms, 20-20kHz, 1% THD)
    • Maximum Output Power: 50 watts x 4 channels

    6ch/5V Pre-Outs + Sub Control: The DDX396 features front, rear and subwoofer 5.0 volt pre-outs. The front and rear speaker pre-outs are balance and fade adjustable. The subwoofer preamp output is non-fading and offers independent level control (-50 to +10 dB).

    Vehicle Setup: In order to optimize the sound quality in your vehicle, you can identify the type of vehicle you have, select speaker sizes & locations, as well as configure listening distances.

    • Car Type: Select your car type to automatically set the delay time of each speaker for timing adjustment of sound output of each channel to have the highest surround effect. Choose from Compact, Full Size Car, Wagon, Mini Van, SUV, or Off
    • Rear Speaker Location: You can indicate the location of your vehicle's Rear speakers. Choose from Door, Rear Deck, 2nd Row, or 3rd Row.
    • DTA (Digital Time Alignment): For a better sound-stage you can select your optimal listening position. You can choose from All, Front Left, Front Right or Front. You can also select to manually fine tune the sound stage, using Digital Time Alignment (DTA) by selecting the distance (0-20') for each individual speaker in the vehicle compared to your listening position.

    Crossover Network: The Kenwood DDX396 lets you choose between a 2-way or 3-way crossover network for your car audio application.

    • 2-Way Crossover: Allows you to set high-pass and low-pass crossovers for a standard Tweeter, Front, Rear, and Subwoofer speaker setup.
      • Speaker Size: select which size speakers are in your vehicle.
        • Tweeter: Small, Medium, Large, or None
        • Front & Rear: 3.5", 4", 4.75", 5", 6.5", 6.75", 7", 4x6", 5x7", 6x8", 6x9", 7x10" or None
        • Subwoofer: 6.5", 8", 10", 12", 15" or greater, None
      • X'Over: Select the high pass or low pass crossover settings for your speakers.
        • Tweeter: high pass filter (HPF)
          • Frequency: 1kHz, 1.6kHz, 2.5kHz, 4kHz, 5kHz, 6.3kHz, 8kHz, 10kHz, 12.5kHz
          • Gain: -8 to 0 dB
        • Front & Rear: high pass filter (HPF)
          • Frequency: 30Hz, 40Hz, 50Hz, 60Hz, 70Hz, 80Hz, 90Hz, 100Hz, 120Hz, 150Hz, 180Hz, 220Hz, 250Hz, Through (Full-Range)
          • Slope: -6dB, -12dB, -18dB, -24dB
          • Gain: -8 to 0 dB
        • Sub: low pass filter (LPF)
          • Frequency: 30Hz, 40Hz, 50Hz, 60Hz, 70Hz, 80Hz, 90Hz, 100Hz, 120Hz, 150Hz, 180Hz, 220Hz, 250Hz, Through (Full-Range)
          • Slope: -6dB, -12dB, -18dB, -24dB
          • Phase: Reverse (180°), Normal (0°)
          • Gain: -8 to 0 dB
    • 3-Way Crossover: Allows you to set high-pass and low-pass crossovers for a complex 3-way speaker system with Highs, Mids, and Sub.
      • Speaker Size: select which size speakers are in your vehicle.
        • Tweeter: Small, Medium, Large, or None
        • Midrange: 3.5", 4", 4.75", 5", 6.5", 6.75", 7", 4x6", 5x7", 6x8", or 6x9"
        • Woofer: 6.5", 8", 10", 12", 15" or greater, None
      • X'Over: Select the high pass or low pass crossover settings for your speakers.
        • Tweeter: high pass filter (HPF)
          • HPF Frequency: 1kHz, 1.6kHz, 2.5kHz, 4kHz, 5kHz, 6.3kHz, 8kHz, 10kHz, 12.5kHz
          • Slope: -6dB, -12dB
          • Phase: Reverse (180°), Normal (0°)
          • Gain: -8 to 0 dB
        • Midrange: high pass filter (HPF) & low pass filter (LPF)
          • HPF Frequency: 30Hz, 40Hz, 50Hz, 60Hz, 70Hz, 80Hz, 90Hz, 100Hz, 120Hz, 150Hz, 180Hz, 220Hz, 250Hz, Through (Full-Range)
          • LPF Frequency: 1kHz, 1.6kHz, 2.5kHz, 4kHz, 5kHz, 6.3kHz, 8kHz, 10kHz, 12.5kHz
          • Slope: -6dB, -12dB
          • Phase: Reverse (180°), Normal (0°)
          • Gain: -8 to 0 dB
        • Woofer: low pass filter (LPF)
          • LPF Frequency: 30Hz, 40Hz, 50Hz, 60Hz, 70Hz, 80Hz, 90Hz, 100Hz, 120Hz, 150Hz, 180Hz, 220Hz, 250Hz, Through (Full-Range)
          • Slope: -6dB, -12dB
          • Phase: Reverse (180°), Normal (0°)
          • Gain: -8 to 0 dB

    Equalizer: The Kenwood DDX396 offers 8 EQ Presets for easy adjustment, a 13-band EQ for customized tuning, and a Drive EQ mode to overcome road noise. Separate EQ settings and EQ presets can be stored for each source or you can apply one EQ preset or curve to all sources.

    • Preset EQ: The integrated equalizer offers 8 preset sound modes (Rock, Pops, Easy, Top 40, Jazz, Natural, Drive EQ, or User) suitable for the music genre of your choice.
    • 13-Band EQ: The User mode allows you to manually adjust the head unit's 13-band EQ (62.5Hz, 100Hz, 160Hz, 250Hz, 400Hz, 630Hz, 1kHz, 1.6kHz, 2.5kHz, 4kHz, 6.3kHz, 10kHz, & 16kHz). Each frequency's gain level can be adjusted from -9dB to +9 dB, while the Q-factor can be adjusted to 1.35, 1.5, or 2.0
    • Drive EQ: The Drive EQ mode helps you hear your music over road noise. It boosts certain frequency ranges that become hard to hear due to road noise.

    Music Enhancements: You can restore the sound lost due to audio compression, as well as enhance the sound by virtually manipulating the soundscape.

    • Sound Realizer: When MP3, WMA, or AAC files encoded at a low bit rate (less than 96 kbps, 44.1k, 48kHz) are played, the Realizer feature boosts low frequencies which can be lost during compression. Set to Level 1, Level 1, Level 3, or Off.
    • Supreme: When MP3, WMA, or AAC files encoded at a low bit rate (less than 96 kbps, 44.1k, 48kHz) are played, the Supreme Setting function restores their high frequencies so the sound quality is closer to files encoded at a high bit rate. The processing is optimized for the compression format and the bit rate used. When the Supreme Setting is Off, the unit plays the original sound stored in the audio file.
    • Space Enhancer & Stage EQ: You can set the Space Enhancer to Small, Large, or Off. Each setting value indicates the soundscape level. You can also virtually raise the sound position heard from your speakers; the Stage EQ can be set to High, Middle, Low, or Off.

    Volume Level & Bass Management: The DVD receiver offers several volume level adjustments to tailor the audio output of your sources. The DDX396 also provides bass management to get the most impact out of your system.

    • Volume Offset: The level of each source may be independently adjusted to prevent radical leaps in output volume when switching from one source to another. The available settings range from -15 to +6.
    • Dynamic Range: The dynamic range can be adjusted by selecting either Normal, Wide or Dialog. Dialog makes the total sound volume become larger as compared with Wide and Normal, allowing you to listen to the movie's dialogue more clearly. This is effective only on Dolby Digital software.
    • Bass Boost & DC Extension: The DDX396 features a four-step Bass Boost (Off/1/2/3) to enhance your music's lower frequencies. When "Bass DC Extension" is turned on, frequencies lower than 62.5 Hz are set the same gain level as the unit's 13-Band EQ 62.5 Hz gain setting.
    • Loudness: This function enhances low and high frequencies to make the sound clearer at lower volumes.

    Source Beep: The in-dash receiver provides an audible beep to confirm source selection. This function can be turned On or Off.

    AV + OEM Connectivity

    AV Input: The Kenwood DDX396 DVD receiver is outfitted with a rear-panel minijack (3.5mm) audio/video input to connect external AV sources, such as a game system, Blu-ray player, or TV tuner.

    Rear Camera Input: The unit features a composite video input for connecting an optional rear view camera, such as the Kenwood CMOS-230 (113CMOS230, sold separately). By connecting a rear view camera, you can use the in-dash receiver's touchscreen LCD to see what's behind you when backing up.

    • Parking Guide Lines: When a rear-view camera is connected and you are viewing a rear view image, parking guide lines appear on-screen making parking easy and safer. There are three color-coded horizontal guidelines and two vertical guidelines.
    • Rear-View Auto Switching: The video from the rear-view camera connection can be set to display when the receiver is switched to this input manually or automatically when the vehicle is shifted into Reverse gear. The purple/white wire (attached to rear chassis) must be connected to the vehicle's reverse lamp circuit for automatic video switching. Automatic video switching takes approximately 0.9 seconds.
    Note: The rear view camera feature is meant as a back-up aid only; never solely rely on the rear-view camera when backing-up. In addition to using the rear-view camera, always look behind you to make sure everything is clear when backing up your vehicle.

    Video Output: A single RCA composite video-output jack allows you to an add external monitor such as rear headrest monitor (sold separately). The video output can display a DVD, AV-input, or USB video signal when its selected as the receiver's source, regardless if the vehicle's parking brake is engaged or not.

    Maestro RR Compatible: The Kenwood DDX396 is compatible with iDatalink's Maestro RR/RR2 (sold separately); a web programmable module that will permit the aftermarket Kenwood receiver to work in a variety pf vehicles and retain important factory features, while also adding extra features. The iDatalink Maestro RR/RR2 retains many of today's most popular factory infotainment & telematics systems such as Ford SYNC, U-Connect, and OnStar. When connected to the iDatalink Maestro RR/RR2, the DDX396 provides seamless integration of select factory equipped features such as steering wheel controls, satellite radio, USB media player, and Bluetooth hands-free/music streaming. Vehicle information such as HVAC, check engine codes, battery voltage, TPMS, and other performance gauges can also be displayed on the Kenwood receiver's touchscreen. *Retained factory features and available extra features will vary by vehicle.

    Note: The iDatalink Maestro RR is web programmable, which means you'll need to flash the iDatalink Maestro RR/RR2 interface module with the correct firmware from iDatalink's website. In addition to flashing the iDatalink Maestro RR/RR2 module, you'll also need an iDatalink vehicle specific harness (sold separately).
    Touchscreen + Remote Control

    6.2" Clear Resistive Touchscreen: The Kenwood DDX396 features a 6.2" widescreen (16:9) clear resistive touchscreen LCD with LED backlighting. The clear resistive touchscreen LCD provides a high contrast ratio, crystal clear display, and vivid text. The LCD touchscreen has a resolution of 800 (H) x 480 (V) x RGB with 1,152,000 total pixels. This unit has touchscreen controls with easy-to-identify icons, making menu navigation easy.

    • Screen Adjustment: You can adjust the touchscreen display's brightness and black levels for better visibility. During video playback you can adjust brightness, contrast, black, color, tint, and sharpness levels.
    • Background Image: You can choose between nine preset background images or download your own JPEG still image (800 x 480) for use as the unit's background from a connected USB thumbdrive.
    • Home Customize: In addition to the Main Menu screen, there is a Home screen which allows you to customize and arrange your top six sources for easier access.
    • Viewing Angle: You can select your viewing angle (0°, 5°, 10°, 15°, or 20°) in relation to the monitor to make the image on the screen easier to see. The actual screen does not move.
    Note: To prevent the display of video while the vehicle is in motion, the light green wire (attached to rear-chassis) must be connected to the vehicle's parking brake detection circuit. You cannot view video unless your vehicle's parking brake is fully engaged. If you attempt to view video without the parking brake engaged, the unit's LCD touchscreen will simply display a blue screen and "Parking Off". While your vehicle is in motion (parking brake off), you can still view all of the head unit's menu screens/settings, source information, metadata, and album artwork.

    Front-Panel Controls w/ Variable Color Illumination: In addition to the touchscreen controls, the unit includes frequently used buttons and a rotary knob along the left edge of the screen. You can adjust the head unit's button illumination from the following preset colors - Blue, Purple, Aqua, Yellow, Green, Amber, Red, Pink, White or Scan (Scans through all preset colors). You can also select a custom "User" color that is adjusted between Red, Green, and Blue (values range: 0-31).

    Dimmer: The dimmer function will dim the head unit's display & front-panel illumination automatically when your vehicle's light switch is turned On, if you have the unit's orange/white "Illumination" wire connected to your vehicle's headlamp circuit. You can also choose to dim the display manually.

    Clock Display: The DVD receiver offers a 12-hour clock which is visible from any source or menu screen. With your vehicle's key in the accessory or on position, the head unit will continue to display the LCD background image, clock, and button illumination during "Standby" mode. Pressing and holding the Power/Home button turns the unit off completely.

    Remote App (for Apple iOS): The Kenwood Remote App operates the Kenwood receiver like a wireless remote control from your USB or Bluetooth connected Apple iOS device. The Kenwood Remote App provides traditional touchscreen control, as well as directional and freeform gesture control from your compatible mobile device.

    • Source Selection: The Kenwood Remote App provides list of the receiver's built-in sources and connected sources (CD, Aux, AM/FM, USB, Bluetooth); so you can select which source you want to listen to from the app on your mobile device.
    • Playback Control: The application lets you control CD, USB, and Bluetooth audio playback. You have control of Play/Pause, Previous/Next Track, and Repeat/Random. From the app you can also select AM/FM bands, select preset stations, and seek AM/FM stations.
    • Display Information: The app also displays source information such as station number, track number & playback time, as well as song/artist/album information (when applicable)
    • Audio Settings: From the application on your mobile device, you can adjust the receiver's volume up or down. In addition, audio settings such as EQ, Crossover, DTA, and other audio adjustments can be easily set using the Kenwood Remote application.
    Notes:
    • When using the Kenwood Remote App with your compatible Apple iOS device, the application and device must be connected to the receiver via Bluetooth (not USB) for playback of Bluetooth audio. For playback of a USB-direct connection from an Apple iOS device, the device and application must be connected to the head unit via USB (not Bluetooth).
    • The Remote App is no longer compatible with any model Android OS device (as of 1/1/2019).

    Remote Control: The Kenwood DDX396 offers compatibility with factory steering wheel controls (adapter sold separately) and is compatible with Kenwood's IR wireless remote control (sold separately) for added convenience.

    • Steering Wheel Remote Compatibility: The head unit features an OEM steering wheel remote control input wire (blue/yellow) within the included wiring harness that lets you keep your vehicle's factory radio steering wheel remote controls when used with an optional steering wheel audio control adapter (sold separately).
    • Optional Remote Control: The optional Kenwood KNA-RCDV331 IR wireless remote control (sold separately - not available at Crutchfield) is designed to operate this Kenwood DVD head unit. The wireless remote controller operates off of two supplied "AAA" batteries. The remote operates off of IR transmission so the KNA-RCDV331 must be pointed at the front-panel of the Kenwood head unit within direct line of sight.

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    Customer Q&A

    61 questions already asked

    Q
    Backup camera works I can see the backup image but no view on screen can I fix it?
    george  May 13, 2023
    1 answer
    A
    Since you can see the backup image, then the gear is not broken and there is likely an issue with the wiring connections. We recommend contacting technical support for help resolving the wiring issue. We include the toll free phone number for our technical support on the order invoice
    jason  May 14, 2023 (Staff)
    Q
    Will steering wheel controls work with 2008 Scion Xb? Thanks, Mike
    michael  Apr 29, 2023
    1 answer
    A
    Greetings Mike, and thank you for your question. Your steering wheel controls will work with this Kenwood, and a wiring interface that has a steering wheel control module, like the PAC RP4TY11.
    hogan  Apr 29, 2023 (Staff)
    Q
    I currently have a DNX891HD with steering wheel controls and backup camera installed in my car (2011 Camry). Would the DDX396 be an easy replacement, or would all the wiring need to be re-done?
    lily  Apr 16, 2023
    1 answer
    A
    The wiring harness for the DNX891HD is different from the DDX396, which means that rewiring would be necessary. It is not uncommon that radio manufacturers change their wiring harness over the years. Rewiring would be likely with any new radio.
    zachary  Apr 16, 2023 (Staff)
    Q
    Will I be able to play DVD for rear infotainment screen. Will my factory USB still function?
    steven  Mar 16, 2023
    1 answer
    A
    These are all features retained with your installation interface and not the radio, Steven. Use our handy Vehicle Guide in the link below to enter your vehicle's exact make, model, year, and specific trim. We will then show you the available options for install gear with the Kenwood radio, and we will also list the original feature retention. f you need any help placing your order, call a live Advisor at 1-800.324.9695 and we can help! https://www.crutchfield.com/m_266150/Car-Stereos.html
    bo  Mar 16, 2023 (Staff)
    Q
    2006 Scion xB will the steering wheel controls function properly with this unit; can I control volume from the steering wheel controls?
    john  Feb 27, 2023
    1 answer
    A
    This Kenwood Excelon DDX396 DVD radio would be a stellar choice, John. This radio fits in your dash and does support steering wheel controls, and I've put an installation package together for you in the link below. https://www.crutchfield.com/I-rXYEc222/cart/EmailCart.aspx?emKey=3087356
    bo  Feb 28, 2023 (Staff)
    Q
    Is this compatible with a factory overhead dvd system?
    abby  Feb 26, 2023
    1 answer
    A
    We need to know specific details about your vehicle to confirm, Abby. Use our Vehicle Guide in the link below, and enter the year, make, model, and exact trim. Factory rear seat entertainment retention sometimes is possible with the right radio and the right install kit, and sometimes it simply cannot be retained. We are here to help! If you would rather a live Advisor help put a radio package together for you, call us at 1-800-316-3061. https://www.crutchfield.com/m_266150/Car-Stereos.html
    bo  Feb 26, 2023 (Staff)
    Q
    Is there a aux. connection for a cassette player? I have a 2000 silverodo with a cd and cassette player. would like to keep it playing
    markus  Feb 18, 2023
    1 answer
    A
    This Kenwood does have an aux input on the rear of the unit which is where all the inputs are. There is no adapter to retain the factory cassette deck so you would lose that when you replace your stock head unit but you can still play cds when you go with a new unit that can play discs.
    arielle  Feb 18, 2023 (Staff)
    Q
    Is the screen dimmable? Can it be programmed to dim with my honda element's dashboard dimmer/headlights on dimmer?
    trevor  Jan 26, 2023
    1 answer
    A
    Greetings Trevor, and thank you for your question. The Kenwood DDX396 has a dimmer wire. If your factory Element radio auto dims when you turn on your headlights, the Kenwood stereo will as well.
    hogan  Jan 26, 2023 (Staff)
    Q
    Will the ddx396 be a direct plug in swap for my old dnx7140 installed in my 2005 350z?
    s  Dec 30, 2022
    1 answer
    A
    Those two Kenwood units have different wiring configurations so they would not be a direct plug and play swap.
    arielle  Dec 30, 2022 (Staff)
    Q
    Anyone else unable to get their iPhone contacts to sync with receiver? I have an iPhone 13 and cannot get my contacts to appear anywhere in the telephone menu. Any ideas?
    sean  Dec 25, 2022
    1 answer
    A
    We are not sure if others have had that issue, but we do have a technical support department that can help our customers troubleshoot issues like this one. We include their toll free phone number on the order invoice and recommend giving them a call
    jason  Dec 26, 2022 (Staff)
    Q
    Can you watch Netflix with this unit?
    swizzo  Dec 08, 2022
    1 answer
    A
    This Kenwood Excelon DDX396 DVD receiver cannot play any Netflix source, Swan. If you do not mind losing the CD/DVD slot you can consider units like the Sony XAV-AX5600 in the link below. You will have to check your specific vehicle in our guide to confirm fitment. This unit has an HDMI input, when connected to your smart phone via HDMI adapter you could watch video sources while parked. This also adds Carplay and Android Auto via USB. I hope this helps! https://www.crutchfield.com/p_158XAV5600/Sony-XAV-AX5600.html
    bo  Dec 08, 2022 (Staff)
    Q
    I am only getting sound from front left speaker ?
    gibby  Nov 30, 2022
    1 answer
    A
    If you purchased the product from Crutchfield, feel free to contact our Tech Support team. They can walk you through the settings on the product and see if there may be a fix. Our toll-free Tech Support number is printed on your invoice, and is also available under the "My Orders" tab in the "My Account" section of our website. If you did not purchase the unit from Crutchfield, then you may want to contact the manufacturer.
    zachary  Nov 30, 2022 (Staff)
    Q
    Radio goes on and off when turn key off and just sitting in 2019 F250, also doesn't stay on but a few seconds after turning off ignition and then will come back on for a second and go back off until I open the door. The ford radio stayed on for 10 minutes or until I opened the door.???
    gary  Aug 04, 2022
    1 answer
    A
    This sounds like a Retained Accessory Power issue. It could be wiring, or something to do with your adapter. If you purchased the product from Crutchfield, feel free to contact our Tech Support team. They can walk you through the settings on the product and see if there may be a fix. Our toll-free Tech Support number is printed on your invoice, and is also available under the "My Orders" tab in the "My Account" section of our website. If you did not purchase the unit from Crutchfield, then you may want to contact the manufacturer.
    thomas  Aug 04, 2022 (Staff)
    Q
    Hey guys My Kenwood DDX396 "first bar of volume" is a bit loud, annoying to try and have a conversation. Is there any way to adjust the "volume output" to soften the first couple of volume levels so it works like all my other radios?
    j  Jul 24, 2022
    1 answer
    A
    The manual does not reference a way to adjust different parts of the units volume scale. It does reference adjustments that can be done to various sources and gains that would impact each set of the volume scale. We recommend contacting technical support for help making those adjustments and check if they help with that issue as well as not creating others with the rest of the volume levels the receiver can produce. If it was purchased from us, you can contact our technical support for this help using the toll free phone number found on the order invoice.
    jason  Jul 24, 2022 (Staff)
    Q
    I had this installed in my Jeep Wrangler. The main issue I have ran across is trying to find the adjustments to bring the vocals more towards the forefront. It sounds like the singer is in a tunnel. I've moved the eq around so much that my head is spinning. What am I missing? Some have said it's due to playing music off of a phone, but that's not an issue in my truck.
    mike  Jul 15, 2022
    1 answer
    A
    That's definitely a good question and it sounds like you've done all the obvious stuff that most people would have already tried. It might be easier to give us a call directly at 800.324.9695 to speak to an advisor to dive a little deeper into this.
    arielle  Jul 15, 2022 (Staff)
    Q
    Reading the manual it seems the only crossover settings are 2 and 3 way (2 way being front/rear and 3 way being tweeters/mids/subs). My crossovers are going to be set in a 4 channel amp for door speakers and in a mono amp for 2 subs, and the door speakers each have component tweeters with in line x overs so they arent connected to the unit. The manual states to not use 2 way mode if all channels are used, but if i use 3 way then my front 6x9's would be treated as tweeters from this unit to my understanding. Am i able to completely disable this units x overs and simply have regular 6 channel outputs (front/rear/sub) to go to my 2 amplifiers?
    william hayden  May 16, 2022
    1 answer
    A
    To answer your last question, yes. You shouldn't need to set up crossovers. You can just set speaker size and it will work fine with your amps. Hook everything up, then go to the menu, under Audio choose Speaker/X'over, pick a vehicle with 4 speakers and a sub (my 4runner is set to minivan) set your first row size for your woofer and tweeter, set your second row to 6x9, and set the low pass filter on your subs. You should be golden.
    scott j  May 18, 2022
    Q
    I was able to connect bluetooth with my Google Pixel 2XL without issue, playing my YouTube playlists wonderfully. However, when a call comes through, the connection doesn't work for both mine and my daughter's phone (same Pixel 2XL). I have a friend with a more current Android and it changes over successfully. Is the Pixel 2XL supported with this stereo for incoming phone calls?
    chris  May 03, 2022
    1 answer
    A
    If you purchased the product from Crutchfield, feel free to contact our Tech Support team. They can walk you through the settings on the product and see if there may be a fix. Our toll-free Tech Support number is printed on your invoice, and is also available under the "My Orders" tab in the "My Account" section of our website. If you did not purchase the unit from Crutchfield, then you may want to contact the manufacturer.
    kenneth  May 07, 2022 (Staff)
    Q
    When playing FLAC files from USB will it display the album art - if it is in the metadata?
    bonez  Feb 01, 2022
    1 answer
    A
    I cant comment on that, but i will tell you this head unit will occasionally just not come on, other times it won't play, radio or bt connected, and will also only display that it needs an update to the software, but once you turn off the vehicle and restart it; it will work normally. It also takes a couple minutes for it to "boot up" and start playing music. You should look for a different head unit, in my opinion.
    joseph  Feb 02, 2022
    Q
    How do I order a remote control for DDX396?
    naomi  Jan 10, 2022
    1 answer
    A
    You can view and purchase the compatible remote at the link below. Hope this helps. https://www.crutchfield.com/p_113RCDV331/Kenwood-KNA-RCDV331.html
    kenneth  Jan 11, 2022 (Staff)
    Q
    How do you wire 3 amplifiers to this deck? How many RCA cables would come from each amp and how would I wire it to the deck? Knowing that this is 1 amp for lows, 1 mid and 1 highs.
    nephi  Apr 29, 2021
    1 answer
    A
    If you purchased the product from Crutchfield, feel free to contact our Tech Support team. Our toll-free Tech Support number is printed on your invoice, and is also available under the "My Orders" tab in the "My Account" section of our website. If you did not purchase the unit from Crutchfield, then you may want to contact the manufacturer.
    kristina  May 13, 2021 (Staff)
    Q
    Does this have a dimmer for the screen?
    michael  Apr 14, 2021
    1 answer
    A
    Yes, Although it is manual and can be tough to change while driving. Many times I would turn the screen off at night due to how bright it was
    shannon  Apr 14, 2021
    Q
    I have an 08 ford f150 lariat with a navigation disk and I'm wanting to be able to continue to use said features. Is this product able to work with that disk or will I lose it when I switch to an aftermarket radio in general?
    kaylab  Jan 29, 2021
    1 answer
    A
    You will want to contact an Advisor by phone (1-800-324-9695) or online chat to discuss compatibility with your factory system. They will be able to pull up your vehicle and see if this will integrate. If it does not, then they will also be able to discuss other options with you.
    kristina  Feb 12, 2021 (Staff)
    Q
    So In regards to the backup camera. I have a manual transmission and don't really want to take the time to connect anything to the transmission or brake or however that process may work, but I see a CAM button on this unit. Does that mean you can just turn the camera on whenever you want even while driving? So instead of hooking it up to automatically turn on in reverse, can I just bypass that and hit the button to turn it on whenever I am reversing or when i want to see what's behind me while driving? Thanks in advance.
    raphi  Dec 06, 2020
    2 answers
    A
    Dont hook up through tranny or brake. Best bet is connect to the reverse lights. I'm not sure about the can button but if I recall it will show if pressed
    brandon  Dec 07, 2020
    A
    I did not option to install backup camera. However, I believe the wiring harness from Crutchfield supplies a lead that connects through your brake backup lights and the camera does the same. So when in reverse, the image would appear on the DDX396 Screen monitor. I do not think you can turn on/off the camera unless the car is in reverse (or you wire it differently than intended).
    paul  Dec 07, 2020
    Q
    Is this unit compatible with the SR903 Sirius Tuner?
    dannie  Nov 20, 2020
    1 answer
    A
    That satellite tuner will not work with this receiver. The SXV300V1 tuner will work with this Kenwood: www.crutchfield.com/p_220SXV300/item.html
    jason  Dec 05, 2020 (Staff)
    Q
    is there an internal or external mic? or option to add external mic?
    sarah  Nov 17, 2020
    1 answer
    A
    Yes. I have a hands free mic attached to my unit for hands free driving phone conversation. It connects into the back and wire must be ran to location you wish for the mic to be placed.
    james b  Nov 17, 2020
    Q
    Will this unit work with Waze and/or google/apple maps? Can I use the navigation from my phone on the head unit when plugged into the USB?
    dan  Oct 24, 2020
    1 answer
    A
    Hi Dan, thank you for your question. Unfortunately the Kenwood Excelon DDX396 receiver does not support the viewing of your navigation apps on the screen of the stereo, when using your phone. You will need a receiver with Apple CarPlay or Android Auto, in order to have access to those features. Please chat with us online or by phone at 1-800-324-9695. We will be happy to check fitment for your vehicle, and recommend a receiver that has the features you're interested in gaining.
    jessica  Nov 05, 2020 (Staff)
    Q
    Does this unit work with Waze or Google/Apple maps when a phone is plugged into the USB? Can someone use the navigation from their phone on the head unit?
    dan  Oct 24, 2020
    1 answer
    A
    Through Bluetooth pandora Waze YouTube everything works through my speakers. I never tried using a USB though. So I wouldn't know it the waze screen would show up. Hope that helps
    benigno e  Oct 24, 2020
    Q
    Will I get a louder volume in my truck? I wan't a little boost without spending on an amp.
    juscar  Oct 15, 2020
    2 answers
    A
    it has custom eq settings and other gain settings that will help depending on if factory speakers are still in your truck then a speaker upgrade before amps will help also. I'm running stock speakers and amps. If you truly want power additional amp is suggested.
    james b  Oct 16, 2020
    A
    It will be a little louder than factory unit
    edward  Oct 15, 2020
    Q
    What is the depth of this unit?
    scott  Oct 13, 2020
    1 answer
    A
    This receiver needs roughly 6-3/4" for mounting depth to allow room from cabling to be connected to it
    jason  Oct 31, 2020 (Staff)
    Q
    How do you pair it with your android bluetooth?
    danny  Aug 16, 2020
    1 answer
    A
    If you purchased the product from Crutchfield, feel free to contact our Tech Support team. Our toll-free Tech Support number is printed on your invoice, and is also available under the "My Orders" tab in the "My Account" section of our website. If you did not purchase the unit from Crutchfield, then you may want to contact the manufacturer.
    kristina  Aug 28, 2020 (Staff)
    Q
    How do you pair it with your blue tooth ?
    danny  Aug 16, 2020
    1 answer
    A
    Is not hard, just follow the instructions on the manual, apple phones work much better with this radio
    hector  Aug 16, 2020
    Q
    I purchased this unit for my 2006 Ford F-150 Lariat with steering wheel controls and a factory sub and the sub isn't working, can someone please help?
    whit w  Jun 14, 2020
    1 answer
    A
    If you purchased the product from Crutchfield, feel free to contact our Tech Support team. They can walk you through the settings on the product and see if there may be a fix. Our toll-free Tech Support number is printed on your invoice, and is also available under the "My Orders" tab in the "My Account" section of our website. If you did not purchase the unit from Crutchfield, then you may want to contact the manufacturer.
    kristina  Jun 23, 2020 (Staff)
    Q
    Can you play video from USB?
    nicolas  May 24, 2020
    1 answer
    A
    Sure you can and in a variety of formats
    hector  May 24, 2020
    Q
    Can I use the steering wheel controls for my phone with the ddx396?
    corby  May 23, 2020
    2 answers
    A
    The ability to retain steering wheel controls with aftermarket receivers will be determined by the receiver you are using and the vehicle you have. For full information on this type of integration (including the parts you will need) please contact an Advisor by phone (1-800-324-9695) or online chat.
    kristina  Jun 09, 2020 (Staff)
    A
    Unable to provide you guidance, my Kenwood is mounted in an E450 Ford motorhome with no steering wheel controls.
    dennis  Jun 04, 2020
    Q
    Will Google maps pop up on the screen for navigation if you have it up on your phone?
    andrew  May 08, 2020
    2 answers
    A
    Hi Andrew! To be honest I really don't know. This deck has so many features, I am still learning myself.
    krista  May 08, 2020
    A
    Nope, it wont.
    matthew roy  May 08, 2020
    Q
    Will my iPhone 11 pro max work with this receiver?
    collin  Apr 20, 2020
    2 answers
    A
    You should have no problems with USB connection or Bluetooth connection with the Kenwood Excelon DDX396, and your iPhone 11 Pro Max. This stereo does not support Apple CarPlay, but for USB and Bluetooth, you should have no issue.
    jessica  May 10, 2020 (Staff)
    A
    instructions say can run Iphones with Iphone line connectors and bluetooth.
    james b  May 09, 2020
    Q
    Does the Android capability only work while plugged in via USB or can I control my phone through my head unit using Bluetooth? Mainly wondering about using Spotify or a similar app without using my phone.
    taylor  Mar 19, 2020
    2 answers
    A
    Yes you are able to control basic playback functions and browse your stored music via Bluetooth or USB connection (AVRCP 1.4 phones only; which includes Android 4.0+ and iPhone 5.0+).
    casey  Apr 08, 2020 (Staff)
    A
    I am able to switch songs and pause and play on the head unit and with steering wheel controls via bluetooth. Going into specific folders and playlists is possible but it is not really worth it because it takes longer than just doing it on your phone. As for the USB cable, i have not been able to even get that to work.
    brett  Apr 04, 2020
    Q
    How longs seconds it takes to boot when the car started?
    eddiezer  Mar 17, 2020
    2 answers
    A
    I would say 10 seconds or less. By the time I start my car and get my seat belt on it's ready to rock.
    james  Mar 17, 2020
    A
    I have never taken time, but i can say that not much , first the excelon letters show and quickly the radio comes in to use, pretty good equipment sone times it crashes, turn it off and back on and you'll be good.
    hector  Mar 17, 2020
    Q
    How does one watch a DVD without a remote control? Your not able to scroll left right or up and down and select play. Very frustrating and disappointing so now I had to order a optional remote control just to watch DVDs. I called tech support and nobody knows, I even download the phone remote control app for my phone and still nothing. That only allowed me to scroll Bluetooth songs using my phone. Any help would be appreciated....???
    paul  Mar 14, 2020
    2 answers
    A
    Touch the screen and controls pop up
    brandon  Dec 07, 2020
    A
    Hi Paul, I'm sorry you're experiencing difficulties with playback of DVD with your receiver. I do see that you will need to use the remote control for in-depth control of DVD playback on this receiver. Technical support will be able to guide you through the steps of the stereo's video playback features on the receiver, as well as the more in-depth features available on your remote. Since you purchased the product from Crutchfield, feel free to contact our Tech Support team. They can walk you through the settings on the product and see if there may be a fix. Our toll-free Tech Support number is printed on your invoice, and is also available under the "My Orders" tab in the "My Account" section of our website.
    jessica  Mar 31, 2020 (Staff)
    Q
    Whats included?
    robert  Feb 28, 2020
    1 answer
    A
    It tells you in the description
    richard  Mar 24, 2020
    Q
    How to Factory reset the unit?
    chris  Feb 13, 2020
    1 answer
    A
    If you purchased the product from Crutchfield, feel free to contact our Tech Support team. Our toll-free Tech Support number is printed on your invoice, and is also available under the "My Orders" tab in the "My Account" section of our website. If you did not purchase the unit from Crutchfield, then you may want to contact the manufacturer.
    kristina  Feb 25, 2020 (Staff)
    Q
    Why does it freeze up on the pandora mode? It also freezes in the Bluetooth mode. Sometimes does just because
    bobby  Dec 31, 2019
    1 answer
    A
    This radio lately is being unresponsive, the Bluetooth doesn't want to connect you need to turn off and then on , radio is turning in to a headache
    hector  Dec 31, 2019
    Q
    Is it possible to connect front and rear cameras to this unit and be able to see on screen?
    eric  Nov 29, 2019
    2 answers
    A
    Not 100 percent sure, but I think this unit only supports a single camera. One of the higher end Kenwoods supports dual cameras.
    scott j  May 18, 2022
    A
    I think you could by adding a switchable splitter but I have not tried it.
    jeffrey  Nov 30, 2019
    Q
    I have been considering this Kenwood stereo for some time now, but I'm a little worried about it because of the serious complaints I have seen regarding the Bluetooth operation and failures of phone calls and radio shut down. I want to hear / see Crutchfield's take on this head unit. Well?
    eric  Nov 29, 2019
    4 answers
    A
    The unit isn't perfect with regards to Bluetooth operation but it has been consistent in connecting to my phone. Once in a while I need to power off and power back on to get it to connect but this could be caused by my switching from bluetooth headphones to the vehicle. Haven't experienced any issues with blocked calls. I do have an issue with Spotify not displaying correctly on screen. Switch over to BT Audio and you can see the title and artist but Spotify is just 'trying to connect'.
    sean  Dec 02, 2019
    A
    We bought this head unit in February of this year. We put it in our 2005 Chevy Tahoe with all the trim options. I have 2 complaints with this head unit (which is a common kenwood problem I hear) the bluetooth connectivity is spotty at times. It says multiple connections possible but does not always connect them. It also has an issue with not booting up completely at times. VERY SELDOM though. We primarily bought this particular one for the volume knob and ability to keep DVD and steering wheel controls. It overall has been a good unit.
    jacob  Nov 30, 2019
    A
    It is a good radio, the only problem is that when you have it on for a long time it starts to act up, won't take commands and gos to the calling mode , like if i'm calling my self , I'm aboue to call Crutchfield they always find a solution.
    hector  Nov 29, 2019
    A
    I haven't had any issues with mine. Works quite well i think.
    cliff  Nov 29, 2019
    Q
    My rear backup camera is flipped from left to right, how do I fix this?
    jonah  Oct 04, 2019
    1 answer
    A
    If you purchased the product from Crutchfield, feel free to contact our Tech Support team. Our toll-free Tech Support number is printed on your invoice, and is also available under the "My Orders" tab in the "My Account" section of our website. If you did not purchase the unit from Crutchfield, then you may want to contact the manufacturer.
    kristina  Oct 15, 2019 (Staff)
    Q
    Will it work with iPhone SE?
    eric  Sep 27, 2019
    2 answers
    A
    Not sure. I know it worked with my iPhone 5S.
    eric  Sep 27, 2019
    A
    For sure in any case make sure the radio is up to date , go to Kentwood page and find the latest updates
    hector  Sep 27, 2019
    Q
    I've already purchased this unit, but I'm having issues with an android device allowing bluetooth calls. It's the Samsung S10+. Does anybody else have this phone with this head unit, and are you able to use the call feature without issue?
    david  Aug 05, 2019
    3 answers
    A
    I have an iPhone and no issues with the phone-radio interaction, I do have times that the radio software malfunctions and i have to turn off the radio and on again.
    hector  Aug 06, 2019
    A
    Don't know mine freezes up.should got a better unit
    michael  Aug 05, 2019
    A
    I have the exact configuration and have no issues. The only issue I have is that my S10+ doesn't connect first. My sons iPhone has to be taken off the list of devices on the u it for my S10+ to connect.
    daniel  Aug 05, 2019
    Q
    Does this come with a microphone for hands free phone calls?
    tlgagan  Aug 05, 2019
    4 answers
    A
    the one i ordered did.
    james b  Aug 12, 2019
    A
    Yes Enter
    tim  Aug 12, 2019
    A
    Yes it has a small mic with plenty of cable to put just about anywhere
    kenny  Aug 12, 2019
    A
    Yes it does
    michael  Aug 12, 2019
    Q
    Does this name songs and artists while just listening to fm radio?
    benjamin  Jun 24, 2019
    2 answers
    A
    Depends on the radio station
    hector  Sep 27, 2019
    A
    Yes
    cameron g.  Jun 24, 2019
    Q
    Will the Bluetooth functions work with an iPhone XR?
    max  May 27, 2019
    2 answers
    A
    Yes
    hector  Sep 27, 2019
    A
    I have android. My girl has iPhone and both our vehicles have a Kenwood and everything works just fine using either phone in either vehicle.
    seth shane  May 27, 2019
    Q
    Will the Bluetooth functions work with an iPhone XR?
    max  May 27, 2019
    3 answers
    A
    Of course
    hector  May 27, 2019
    A
    Yes it does.
    daniel  May 27, 2019
    A
    Works on XS just fine.
    verne  May 27, 2019
    Q
    Does this unit retain the use of the factory back up camera?
    dustin  Mar 14, 2019
    2 answers
    A
    Most likely there is a connector u can by that is vehicle specific. Crutch field will tell u if u use the my vehicle tool
    brandon  Dec 07, 2020
    A
    You will want to contact an Advisor by phone (1-800-324-9695) or online chat to discuss compatibility with your factory system. They will be able to pull up your vehicle and see if this will integrate. If it does not, then they will also be able to discuss other options with you.
    kristina  Mar 18, 2019 (Staff)
    Q
    can you use it with older ipods that need a USB port to hook up to radio, an can you use it with new ipods that use blue tooth to hook up to radio without a cord?
    alan  Feb 15, 2019
    2 answers
    A
    Yes it has a USB and bluetooth.If OEM charger cable is used in USB port you can play music and charge phone simultaneously
    kenny  Aug 12, 2019
    A
    I have an old 30gb video iPod that I have hooked up to it and just leave in the clove box-works great, except there's a small delay when using the controls on the radio. As far as Bluetooth, not sure.
    chase  Feb 19, 2019
    Q
    Power antenna control?
    michael  Jan 27, 2019
    3 answers
    A
    Yes
    hector  Jan 27, 2019
    A
    Yes it does have output for power antenna
    daniel  Jan 27, 2019
    A
    No
    david  Jan 27, 2019
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