We want you to enjoy the items you purchase from Crutchfield. If you are not satisfied with your purchase, you may return items that are complete and like new for any reason within 60 days. You may choose an exchange or a refund for the full amount of the items you purchased. Refunds must be issued to the same credit card, debit card, gift certificate, or other form of payment used in the original transaction. The money-back guarantee does not apply to prepaid installations, and navigation map upgrades once the installation or map upgrade has been performed.