Customer reviews, ratings, and comments
Customers' insights transformed our business when we first began, back in the 1970s. Today, we are still guided by your comments, whether posted at ratings sites, shared with Advisors, or sent to Bill Crutchfield himself.
Real stories, sent to founder Bill Crutchfield by real customers.
You call Crutchfield as a new customer and hang up as a new friend.
Tyler, read full letter
For as long as I could remember the radio and speaker set up in my dad’s mustang was always spotty and tinny. And up until a month ago when he handed it down to me it never occurred to me that it could be replaced. So I dove into looking for replacement options, and that's when I first encountered Crutchfield. Boy am I glad I found you guys.
I don't think that I could ever replace the stereo in my 85 ‘stang without you. I placed my first (of many) calls to you wonderful folks, where I was delighted to meet Kristina and Hogan. We tackled many issues together…
All I can say is you folks run a wonderful company where all customers are blessed by free truly helpful tech support. You call as a new customer and hang up as a new friend. Thank you, Bill, for starting such an amazing company. I would be lost without you guys -- either listening to my tinny radio or breaking the bank for someone else who doesn't care half as much as you folks do.
I have been buying things from Crutchfield for nearly 40 years. Dealing with your company has always been a pleasure. They have even taken care of me when the error was mine.
Gerard, read full letter
I have been buying things from Crutchfield for nearly 40 years, since 1979. Dealing with your company has always been a pleasure. Equipment is as described. Instructions are great. They have even taken care of me when the error was mine.
The only thing I would caution anyone about is that when you shop elsewhere, you will wish you purchased from Crutchfield once you are home and installing the system. Trust me on this. I have always regretted buying away from Crutchfield. Crutchfield is simply the best.
I use to order from your company 20 plus years ago when I was in high school and was big into car audio. My son recently turned 16 and we purchased him a Jeep. Memories started coming back when he started working on it and wanted to replace the speakers. I knew just where to turn.
Benjamin, read full letter
I wanted to say thanks again. I use to order from your company 20 plus years ago when I was in high school and was big into car audio. My son recently turned 16 and we purchased him a Jeep. Memories started coming back when he started working on it and wanted to replace the speakers... I knew just where to turn.
It was a father/son moment, looking through the different items, setting up an account.
Then came a hiccup with shipping. I never expected a call from one of your associates the next day. Reece set up a replacement order and assured that it would be here in a few days. I was fully expecting to wait weeks.
Thanks for being a great company, with even better customer service. The people you have are what more American companies need. Keep up the great work, and I look forward to ordering more products from you.
Crutchfield ratings and reviews at BizRate
We're proud to be the only company to win the BizRate Platinum Circle of Excellence award 19 times in a row.
I have been purchasing from Crutchfield since the early 90's. I appreciate the easy to use, informative site. The installation bundles and guides are a big plus. On a few occasions I've had to contact support for installation and purchase advice, the team is always knowledgeable and quick to provide correct answer.
Crutchfield has amazing pre-sales service. Clarence my advisor is not just very knowledgeable, but he also gives as much time as you need to design the system that is ideal for you. Thank you Crutchfield for being an amazing online company with a true human touch.
Best word to describe Crutchfield is ...easy. Before I make any move on anything I ever do. They do calculated, extensive research. After my online chat with a Crutchfield advisor, I decided to double check his suggestion.. My research came back with the same matching results. I'll never second guess their opinion again. It was honest and more importantly the right choice. Thank you
Crutchfield has set the bar for all other online merchants! I never hesitate making a purchase; with the all of the support I know my back will always be covered- thank you.
I completely outfit my corvette here, and I am upgrading my wife's van, I love Crutchfield, I have been shopping with them for over 20 years. They stand by their products and offer more for less.
I had some confusion regarding various center channel speakers. Aaron explained the differences and gave me his recommendations. One big note I must mention, his recommendation was for the less costly of the two. There was no upsell, just an honest and best recommendation. I appreciate that most of all!!! It was a pleasure dealing with Aaron at Crutchfield.
Really great that Crutchfield offered free delivery to Hawaii, please keep it up. Every physical store that visited on Maui recommended to use Crutchfield rather than search for products on island.
The best part about buying from you guys is all of the information you give exactly where it's needed. I don't have to click around to find out what I need to know. It's all easily to find. I love the product videos, even on the small things like wiring connectors.
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Kudos for our people
Our Virginia-based Advisors connect with our customers via phone, chat, and email 7 days a week.
I called Crutchfield and got Maverick. It was like two buddies talking about electronics over a beer, only Maverick knew what he was talking about. He answered my questions, and put me at ease with what I thought I should do… I got my new Sony home theater receiver in record time with free shipping and hooked it up last night. I am blown away by the ease of set up and the sound and performance. I also love the bluetooth feature. You guys are the best because of people like Maverick!
Allison was incredibly helpful and very attentive. She was able to answer all of my questions and responded in a friendly manor. I would recommend Crutchfield to anyone based off of the experience I had with Allison.
Very helpful, courteous and knowledgeable. Not pushy...just tried to make sure I had the info I needed to make a purchase decision. A real "value added" to the customer experience!!!
Dee really helped me navigate through the purchase! Sometimes, it's just a better experience buying a product on the phone, versus online.
It was a pleasure dealing with Dolly. She helped answer my questions and made my camera purchase easy and a great experience. It was like talking to an old friend with Dolly.
This is my second buying experience with Crutchfield. I had some very nuanced technical questions regarding my purchase decision, which Clarence fielded for me without issue. Crutchfield's customer support is outstanding.