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Shipping and
return information

Free 2-Day shipping

All shipping in Canada is free regardless of order amount. Standard free shipping is from 1-7 business days.


Track your shipment


Our warehouse crew ships your order quickly and safely.

60-day returns

You can return items that are complete and like new for any reason within 60 days. Some exclusions apply. Check out our full return policy


Return an item

Need to cancel an order?

Call us at 1.800.297.9469 to cancel. If your package has already shipped, you may refuse delivery or return it.

Backorders

When an item is backordered, we do our best to update you on the ETA that we receive from the manufacturer. If an ETA changes once, we inform all affected customers. If the same product’s ETA changes a second time, we contact all affected customers for permission to keep the item on backorder.

The backorder will be canceled if we are unable to reach you or if we do not receive permission to wait on a second ETA change. When you place an order, we won't charge your credit card until the item ships. You may remain on backorder, choose a replacement, or cancel the order at any time.


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Need a real, live person? We're here to help — 7 days a week from our team in North America


Monday-Thursday: 9:00 am - 10:00 pm est
Friday: 9:00 am - 8:00 pm est
Saturday-Sunday: 10:00 am - 7:00 pm est