We will gladly exchange or give you a refund for the full amount of the merchandise (not including original shipping) — whichever you prefer. No re-stocking fees, no strings attached. Just make sure it's in like-new condition, pack it all (remote, manual, etc.) securely in the original packaging, and call us for a return authorization number. All refunds will be issued to the same payment type as the original form of payment(s) as determined by Crutchfield.