“Carson worked with me today to evaluate the need for replacing my Panasonic DB 9000 4k Blu-ray player. The unit cost me over $1k three years ago and was malfunctioning. I was about to order a replacement when he offered to check with one of the technicians. It turns out there was a simple settings adjustment that cleared the problem. He saved me $1000! I am very grateful and can promise him that he and Crutchfield will be my go-to site the next time I purchase equipment. Thanks, Carson.”

Chris L., February 23

“Super helpful and quick! ”

Robert C., February 1

“Carson had a quick answer to all my questions and made buying a breeze! He knows what he's talking about!”

Hunter S., December 15

“Carson is the GOAT! He was very patient with all of my concerns and EXTREMELY helpful and clear. This kind of customer service is RARE people. S/O to Carson this man is our king of car audio.”

Alejandro C., March 31

“He walked me through everything to do with picking out my whole entire sub set up from the subs to the wiring, really helpful!!”

Carter B., March 2

“Carson was very helpful in assisting me with options for an outdated Sony HCD451 system. Unfortunately I was disconnected during our chat and wasn't able to tell him thank you, so Carson if you are reading this I truly appreciate your help and will take your advice!”

George B., October 26

“Carson is very professional and personable in his approach to customer service. What a refreshing break from some other company's etiquette. Under Carson's expertise and advisement, I was able to make an informed decision regarding my purchase. This is why I keep coming back to Crutchfield. Thank you!”

Allan T., June 28

“Carson was extremely helpful as I was trying to find out information on a factory stereo that wasn't listed on the website. He researched different systems offered by Jaguar to find out what speakers I needed! Thanks Carson! Can't wait to get them and be able to listen to the stereo again! ”

Steve, June 10

“Carson was great. He helped me select a blue ray player that should work great with my 20 year old Denon Amp I purchased from Crutchfield.”

Wes N., May 30

“Carson took the time to ensure I had the correct items and in a fair price. Very polite and full of info.”

Donald F., May 21

“ Carson was very helpful in finding me a preamp for my turntable, as well as getting me some info on my turntable since I lost the paperwork. I feel very confident that I purchased the right equipment thanks to his help! ”

Jared , September 10

“ Carson spent at least an hour or so answering questions for before I made my purchase. He was extremely helpful and offered some great suggestions which I used to make my purchase. If not for him I probably would have purchased equipment that would not fit or worked. Thank you Carson!!”

Ted J., August 14

“ Carson was great. He was patient and knowledgeable. He walked me through the products I was interested and sent me links to look at in real time while we chatted. He helped me to swap out a pair of speakers I recently purchased for a better pair of the same brand and he helped me purchase a powered subwoofer as well. Great job Carson and great job Crutchfield. ”

Clifford, February 5

“ Carson was very helpful. I appreciate you sharing the difference between you guys and the competition. You are the professional. Thank you for your service. I will be back for more.”

Dannon, December 19

“ It was a pleasure talking with Carson and getting his expertise to select a speaker. He answered all my questions and I placed an order on the spot. Will look for Carson in any future purchases. Thanks a bunch Carson. You're the best!!”

Robert, December 9

“Very nice, very helpful. everyone at Crutchfield is helpful, educated, and trained on what they sell and service. makes me look forward to calling. you don't get that a lot these days. if companies really want to be successful, they would emulate Bill's model. I know would (and have).”

bobby, August 7

“Carson was a great person to talk to and he didn't make me feel like he was trying to rush me off the phone. He helped me put together a nice 2 channel stereo receiver and a power amplifier that was a great match for the vintage speakers for my Man Cave.”

Harry , June 19

“Carson not only helped me select some great speakers and an amp but also found some of the gear in open box inventory saving me about $50 ! Great guy to work with, Thanks for your help! ”

James Walden, June 18

“ Carson was awesome to work with even though I had lots of questions that would normally frustrate the heck out of some people. He was kind and helpful. He got me through the entire process and got me exactly what I needed. I give this guy an A++ for customer service and awesome knowledge about all Crutchfield's products.”

Freddy cabrera, June 17

“I must say the customer service Crutchfield provides is unlike any other online store Carson the service rep was so polite and helpful and so knowledgeable with the speakers and Amp i was trying to buy. the service, the support and quality of products is amazing Thank you so much ”

caleb , June 15

“Carson was great. He answered all my questions and directed me to what I needed. He didn't try and sell me something more than what was necessary to get the job done. Excellent experience! ”

Roland, June 7

“Carson was super helpful, patient,funny and a pleasure to deal with. I wish there was more tech/sales people like him. Thank you so much again for all the help Sir. ”

James Galoch, June 3

“Carson was great to work with...explained everything down to the detailed level. Great service and support from Crutchfield as always! Thanks -- I will definitely keep buying from Crutchfield! Thanks Carson! ”

Danny, May 12

“Carson was great at listening to my preferences and needs with home audio equipment. He helped me to compare a few products and pointed out details that I would not have picked up on without his assistance. I appreciated the time and attention he gave to help me make a decision on purchasing a product among so many. I am a repeat customer of Crutchfield. The customer service is beyond compare!”

Timothy, May 9

“Very helpful answered all my questions made me choose the correct product for what I needed so I wouldn't lose any Factory functions in my vehicle, great work!”

Jose, May 2

“Super friendly to work with and knowledgeable - answered the questions I had and gave me some piece-of-mind about my particular selections of speakers. Carson ensured the speakers I picked out would be well matched to my existing system. Very happy with the ordering experience! Crutchfield has an incredible selection of high quality brands and products at good prices. Working with people like Carson makes purchasing big items like this like no other online or in-store experience - he went the extra mile for me.”

Thomas, April 18

“Carson is great. He worked through the issue I was having and gave me multiple excellent options to choose from in regards to my car stereo and let me know where my money would be best spent.”

Lance, February 22

“Carson was amazing! He helped me pick out a TV, wall mount, and antenna. He told me what I stuff I needed and didn't need and extremely knowledgeable. If you buy from Crutchfield, ask for Carson. Thank you Carson for assisting me in my purchase!”

Ryan, January 30

“I really like your customer service very refreshing to experience US based good old fashioned customer service Carson was great!”

Sandra, January 24

“Carson was very helpful while I ordered equipment for two different vehicles. Gave me great advise and was enjoyable to chat with.......Give this guy a raise....”

Chuck, January 11

“Carson was the best. I told him my dilemma with my home theater and he was able to recommend two products, he explained how each product worked and how they could fix my dilemma. Thanks for the help, can't wait to play with my new toy!”

Jeff, December 19

“Carson was fantastic. I went to Best Buy to get some advice on a surround sound system for my home. I left with more questions than answers. I called Crutchfield, and Carson took the time to help me evaluate the specific needs of my home entertainment system and then worked with me to find the most cost effective solution. I have not experienced this quality of customer service in a long time. Thank you!”

David, December 4

“I recently got a car worthy of a new sound system and having never done it before, I was lost. Carson did a phenomenal job of taking all the technical terms and "dumbing" them down for me. Once he taught me the basics, he showed me my options and even worked out a plan with me that would save me time, money, and a lot of frustration. Thanks to him I actually know what I'm doing. Carson - Keep up the great work!”

Michael, November 29

“Crutchfield has always been top notch in their assistance in any electronic issue. Advise, expertise, recommendations. Carson exemplifies these qualities of this company. I am very grateful for his help. I just ordered and have not received, but am satisfied will be totally pleased with purchase , sound, quality and installation instructions.”

Brian, November 17

“Excellent knowledge of product line. Helped me choose the right stereo for my truck. Gave me fast shipping so I could get it installed over the weekend. What more could you ask for? Very satisfied customer! ”

David , August 10

“Carson advised me on my Kenwood radio and speaker system, along with the enclosed installation equipment. He is certainly an asset to the Crutchfield Company. Thanks and I'll be back... !.”

Claude Lee, July 8

“Well, all I have to say is that after a lot of difficult searching and no one able to answer my questions about a Toyota dash kit, Carson provided me with not less than exceptional customer service, was able to answer all my questions knowledgeably and point me in the right direction, effectively winning my loyalty away from Best Buy, and leaving me with the thoughts "holy crap this man is professional and so must be this company". Thank you Carson! ”

Joe, May 4

“Carson was extremely helpful with some questions that I had in selecting a 4K Ultra HD TV and the compatibility with the Yamaha RX-V679 AV receiver that I purchased through Crutchfield last year. I will be placing my order later today & will continue to use Crutchfield for my audio and video needs as I have for years. I will recommend Crutchfield to anyone looking to purchase these items through a quality company that stands behind what you sell and offers top level service and support! Keep up the good work! I live in Michigan and am also a die-hard Spartans fan, but that pain has eased (a little!). Thanks again, Carson!”

Bill, January 22

“Thanks Carson, appreciate your helpful advice and I now have my speakers on the way. I see by your profile you're an Alabama fan, but as a Michigan State fan, I won't hold that against you! Thanks for your knowledgeable assistance. ”

Larry, January 3

“I just want to say Thank You. Carson was such a help. I have not received such great service from a company in a long time. I will be a customer for life. I only wish I had used Crutchfield prior to today. ”

John D., December 9

“I had a prior return with credit that was not showing up easily on the web store; one 5 minute phone call with Carson took care of the credit, my order, and it was under way to my home. Classic Crutchfield service - fabulous as always!”

Jason, December 1

“Carson helped me determine which cable (Micro-USB 5-pin to HDMI/USB cable) would work for mirroring my phone to the Soundstream VR-64H2B. Very nice and professional. Thanks so much.”

Todd, November 13

“Carson really helped me out. Differentiated two different speakers that I was conflicted on, and helped me decide what ones were the right ones to go with. ”

Travis, September 23

“Carson was very friendly and helpful. Talked stats and info on MY level so that I know I'm buying something I can use. I'm very excite about my new Sonos speaker, even now, sight unseen. ”

Sue Ogden, September 16

“Carson was awesome and answered all my questions! And just found out he is an Alabama fan...like him even more :)”

Julie, September 2