“Felicia was very friendly, knowledgeable and helpful. She helped guide me through the numerous product options available, until we found a package that best met my needs. She promptly assembled an email with the cart of the items we'd arrived at, so I could run the information by my spouse. My spouse approved, and having the cart at the ready made the checkout process very easy. I'm glad I worked with her today.”

Lee K., November 9

“I had the pleasure of speaking with Felicia today. Wow, what can I say about Felicia. She is an absolutely awesome Crutchfield rep. Not only did she address all my concerns and answered all my questions both in product selection and technical support she coupled it with being very polite and courteous. Felicia is definitely a valuable asset to Crutchfield and to me with her skill set giving her clients the confidence that they made the right choice in purchasing products. Please give Felicia a promotion along with a big fat raise. Thanks Felicia..10 Stars!!”

Raymond S., October 23

“Very helpful on a phone call about in-wall surround sound system speakers. Thanks.”

Jack M., October 14

“Thank you for your kindness. Best customer service I've had in years! I will be speaking with you again soon!”

Jim B., August 31

“I was shopping for a stereo receiver and bookshelf speakers for my music-loving son. (I had purchased stereo and tv equipment last year for myself through Crutchfield and had a very satisfying customer experience - so I came back!) Anyway, I had a few items (speakers and a receiver) in my shopping cart that I was considering. Felicia assisted me with some further compatible speaker options and I was able to place my order with confidence. Thanks Felicia, It was a pleasure working with you!”

John R., August 23

“Very helpful and friendly. Answered all my questions and took care of my order.”

Jared J., July 26

“Felicia was very nice; very professional and helpful. I would highly recommend her. (She) offered the perfect radio and everything that I needed for the install.”

Thomas Z., July 26

“A perfect representative ”

David L., June 15

“Felicia recommended Polk Audio Signature S10 surround speakers in Black Walnut to match my Infinity Primus theater speakers. (Great speakers, but a little big for wall mounting.) She also looked up my A/V receiver to ensure compatibility and sufficient power to drive them. I'm very pleased with my Primus speakers, as well as my Polk Signatures, witch are more than enough to match my Primus - looks, quality, and sound. Felicia's knowledge, friendliness, and professionalism are much appreciated. This is my second speaker purchase from Crutchfield because they carry quality products at competitive prices. (PS: My wife told me to get her the speakers Right Now for Mother's Day because she doesn't want big clunky speakers on her small living room wall.)”

Doug W., April 15

“Felicia is one of the most approachable advisors I've ever had the pleasure to work with in any area over my 48 years as an adult. I'm pretty well informed on the product I bought with her assistance, so the only part of her knowledge I can speak to is her quick reference to warranty terms and her ready understanding of Chrutchfield's customer service policies. I appreciated most her expressed interest in my audio hobby, my tastes in music and books, and her willingness to spend time with me appropriately sharing hers. In short, Felicia is an invaluable credit to Crutchfield; and because of her, I plan be be a repeat customer who spreads the word about my excellent experience with Crutchfield. Regardless of how much she's being paid now, she's worth a hefty raise!”

Dave R., April 1

“She was very knowledgeable and helpful. Kinda freaked me out when i saw her pop-up on my computer screen, but nice.”

Kevin M,, March 31

“One big help for selecting a component. Knew her products, resourceful, and quiet spoken.”

William Howard N., March 30

“Super rep, Felicia and Erik both helped me greatly with the next purchase.”

Eli C., March 24

“Felicia gave me some excellent advice for choosing the right component speakers for me! She is very nice and easy to talk with and I recommend her to anyone if you need help with speakers! 10/10!”

Preston H., February 17

“Felicia answered all of my questions and made sure I had everything I needed before making my purchase. Very friendly person. Thank you for all of your help Felicia ”

Jonathan K., February 16

“Amazing to deal with and very personable! ”

Paul B., January 8

“Very friendly and knowledgeable and personable. A joy to do business with and talk to. ”

Tim B., December 28