“A few days ago I called to find out if an HDMI audio extractor or anything else they had would allow me to control volume with the original tv remote if I connected to a set of powered speakers. I had read conflicting threads and posts. Freya put me on hold, went to her colleagues and eventually came back with the answer of no. It saved me from ordering something and sending it back. She also asked if anyone knew of a competitor's solution. So, thank you for answering the phone and thank you for a definitive, accurate answer. I really appreciate her willingness to help!”

James W., February 14

“Awesome attitude and great knowledge.”

Jose O., February 10

“Very pleasant and friendly. Knowledgeable and very helpful!”

Kevin H., January 8

“Awesome person and on-point; highly recommend talking to her.”

Brandon W., December 5

“What a great rep., exceptionally knowledgeable. I sincerely hope that all your employees are as competent, caring and courteous as Freya. I've been in business and the hardest asset to maintain is people. To have someone who actually likes what they do and convey that over the phone without effort is a joy. I'm so glad I chose Crutchfield for my purchase. Though I had a problem with the order, I got to talk to Freya to remedy the situation and let me tell you, my apprehension was overturned in a matter of seconds. Right person, right job, at the right time, to make a bad situation right. Kinda restores a little hope that corporate America can still get things right from time to time. ”

Roland W., August 27

“Freya helped me pair a sub with an amp I already own. She was quick, professional, and knowledgeable on the phone. Thanks Freya!”

Matthew H., May 7