“I had problem with my order payment, Jorge helped me to solve my problem flawlessly with a 100% positive altitude. I accidentally exited the chat a few times and Jorge kept patiently helping, it was just wonderful. Also many thanks to Susan and Maggie helped transfer me to Jorge every time I re-connected on chat, it was really pleasant to talk to them too. Amazing team!”

Cyrus C., May 4

“My experience this evening with the Crutchfield team - which began with Treva on chat, then Susan in customer service, and finally with Jorge - was WONDERFUL! I cannot believe how helpful each one of them was. I usually dread having to call any customer service line, especially when I have a rather complicated question. This team handled ALL of my questions deftly, efficiently, with minute attention to detail, and care. I specifically approached Crutchfield because of the quality of their team, as what I was buying is available many other places - and I was again delighted to do business here. I will always choose Crutchfield, even in cases where the product might be less expensive elsewhere (which was not the case this time, but has in the past). I cannot recommend Crutchfield higher, nor can I say better things about a customer service experience than I had this evening with this team. THANK YOU!!!”

Nicki A., November 26