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Customer Reviews

Sennheiser CX Plus True Wireless

Noise-canceling Bluetooth® earbuds (Black)

MFR # 509188

Sennheiser CX Plus True Wireless

Sennheiser CX Plus True Wireless

Noise-canceling Bluetooth® earbuds (Black)

MFR # 509188

4.0 out of 5 stars
15 reviews
View this product

Sennheiser CX Plus True Wireless

Edward from Hillsboro, OR on 4/6/2023

Verified customer (What's this?)
Verified employee review (What's this?)

Did not last long. Even if I factory reset the earphones, the right earphone does not have sound anymore. I bought in July 2022 and it stopped working in March 2023--not even a year!

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Crutchfield response on 4/11/2023
Edward, we're sorry you're having issues with your earbuds. While your order is beyond Crutchfield's 60-day return policy, please feel free to reach out to our Tech Support team for help, or for information about the 2-year warranty on these earbuds. Lifetime tech support comes with every Crutchfield purchase.

0 of 0 found this helpful

Sennheiser CX Plus True Wireless

Wayne from Clifton, CO on 4/3/2023

Verified customer (What's this?)
Verified employee review (What's this?)

Still working to break them in, but so I'm quite pleased!

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Crutchfield response on

0 of 0 found this helpful

Great for people with small ears!

Teal from Arvada, CO on 3/30/2023

Verified customer (What's this?)
Verified employee review (What's this?)

4.5 stars. I'm very happy with these headphones! They were easy to connect to my phone and I like that the earbud sizes go down to XS. Apple AirPods Pro and Dre Beats Earbuds do not offer earbuds down to XS so in this case the Sennheiser earbuds are superior. Also, for me, the buds stay in the ear and do not fall out like other wireless earbuds. One thing I do not like is the Noise Cancelling doesn't seem to work for me. I have read other reviews of this product that say a similar thing. However, I am holding out judgement until I try them on an airplane. The sound quality is great and they work well for hands free calls too!

Pros: Size down to XS Do not fall out of ears

Cons: Noise cancelling is not very good

Crutchfield response on

0 of 0 found this helpful

Sennheiser CX Plus True Wireless

Lee from Olympia, WA on 3/20/2023

Verified customer (What's this?)
Verified employee review (What's this?)

I purchased the Sennheiser CX Plus True Wireless earbuds and have been trying them out for about a week now and the only real complaint I have about them is that they are slippery and because of this, they're a little hard to get out of the case and put in your ear. They fit in my ear good and stay there. They sound fantastic and the battery life seems to be pretty good. The app, equalizer works pretty good from what I've tried, haven't fully checked it all out yet. The Bluetooth connected to my iPhone right away with no issues and reconnect without any problems I would recommend these, especially if they're on sale. In fact I ordered another pair for my wife because she likes them better than her beats.

Pros: Sound fantastic, fit good and stay in and good battery life.

Cons: Slippery

Crutchfield response on
Customer review photo

0 of 0 found this helpful

Sennheiser CX Plus True Wireless

Brad from Dunkirk, IN on 3/7/2023

Verified customer (What's this?)
Verified employee review (What's this?)

These ear buds fit very nicely and the sound quality is great.

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Crutchfield response on

0 of 0 found this helpful

Sennheiser CX Plus True Wireless

Guest from Tulsa, OK on 2/10/2023

Verified customer (What's this?)
Verified employee review (What's this?)

These sound great but may not provide enough volume for some. They also are not good for sleeping due to the shape, and can sometimes become uncomfortable after wearing for more extended periods like long flights. Great battery life.

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Crutchfield response on

0 of 0 found this helpful

Highly recommend

Jack from Edgewood, NM on 1/23/2023

Verified customer (What's this?)
Verified employee review (What's this?)

I purchased the CX for myself. My wife tried them and the sound, comfort and ability to customize via the app convinced her that she wanted a pair also. The CX Plus is much better than my CX. The sound is still awesome but the Plus has many more features that very useful. It is a little smaller yet the battery life is still amazing.

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Crutchfield response on

0 of 0 found this helpful

Sennheiser CX Plus True Wireless

Cesar from Red Bank, NJ on 10/25/2022

Verified customer (What's this?)
Verified employee review (What's this?)

one of best

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Crutchfield response on

0 of 0 found this helpful

Sennheiser CX Plus True Wireless

Rick from Sun City, CA on 8/31/2022

Verified customer (What's this?)
Verified employee review (What's this?)

Not laud enough

Pros: Sounds qreat

Cons: Not enough volume

Crutchfield response on

0 of 0 found this helpful

Comfortable but having trouble with setup

Mark from Webster, MA on 8/3/2022

Verified customer (What's this?)
Verified employee review (What's this?)

They were very comfortable right out of the box without using the different size ear things that came with them. That said, I'm having trouble setting these up. I've tried using them on multiple devices and they do not operate. Initially I set them up to work on my PC desktop system. They worked but with very low volume. I recharged them thinking that might be the issue. But after recharging, waiting for the green LED to illuminate (which I thought I did the first time), they never would connect via Bluetooth to my PC, phone, laptop or iPad. I'm going to look into returning them. It just might be an issue with this set.

Pros: Comfortable

Cons: Setup issues

Crutchfield response on 8/8/2022
Mark contacted our Tech Support team for help. Whenever you encounter a problem with anything you purchase from Crutchfield, please contact our Tech Support team right away. Lifetime tech support comes with every Crutchfield purchase.

0 of 0 found this helpful

Sennheiser CX Plus True Wireless

Greg from Canastota, NY on 7/20/2022

Verified customer (What's this?)
Verified employee review (What's this?)

directions could have been a little more helpful

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Crutchfield response on

0 of 0 found this helpful

Sennheiser CX Plus True Wireless

Crutchfield customer from Lodi, CA on 12/18/2021

Verified customer (What's this?)
Verified employee review (What's this?)

Got these for my wife who wanted ones that the battery would last overnight. Excellent ear buds, but the shape is not conducive to wearing at night/sleeping.

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Crutchfield response on

0 of 0 found this helpful

SENNHEISER CX PLUS

Crutchfield customer from Wailuku, HI on 12/14/2021

Verified customer (What's this?)
Verified employee review (What's this?)

So far so good. I've use it only a few times. A lot better than my wired Beats. Haven't noticed much difference on Active noise cancellation.

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Crutchfield response on

2 of 3 found this helpful

At 74 years, my first ear buds.

Crutchfield customer from Shreveport, LA on 12/11/2021

Verified customer (What's this?)
Verified employee review (What's this?)

My first ear buds. Chose them strictly for the <>8 hours listed between charges. Disappointing lack of bass no matter what I pair them with. "Equalizer" available through the app is a joke. iTunes and iPhone when paired also have very little influence on the bass. I was impressed with the fidelity otherwise. Poor recordings and great recordings are easily discerned with these ear buds just like they would be with a good stereo system or good headphones. The more familiar I get with them the more I like them, even with the bass disappointment. Maybe that is the way ear buds are supposed to perform. Crutchfield was great as usual. Their integrity is unequaled. So glad I found them over 20 years ago.

Pros: Descent fidelity.

Cons: Equalizer adjustment almost non-existent. Especially on the bass.

Crutchfield response on

0 of 0 found this helpful

Sennheiser CX Plus True Wireless

Crutchfield customer from Wheat Ridge, CO on 12/6/2021

Verified customer (What's this?)
Verified employee review (What's this?)

thank you gift for friend, best gift ever. Works & sounds better than any other ear buds. well worth the money

Pros:

Cons: none

Crutchfield response on

2 of 2 found this helpful

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