J.R., Team Leader, conducting a training session
Our sales group is full of seasoned pros — people who have been with us for many years and genuinely enjoy their relationships with their customers. You'll probably find that talking to your Advisor is a lot like asking a helpful neighbor or friend for advice.
Your go-to person at Crutchfield
What do you get from your personal Advisor?
- A trustworthy guide to all of our products, know-how and services.
- Custom-tailored recommendations — Based on his or her understanding of your needs and wants, your Advisor will make personalized recommendations. He or she will be sure to offer everything you need to hook up your new gear and enjoy it fully.
- Dependability — Your Advisor will shepherd your orders through our system and follow up with you if any issues arise.
- Efficiency — Over the long haul, dealing with someone you know and trust takes less time and energy than dealing with a stranger each time you need help.
Where does our expertise come from?
Each Crutchfield Advisor undergoes 13 weeks of classroom and hands-on installation training.
Our Advisors have instant access to the industry's largest database of fit information for car stereos. We have taken apart thousands of vehicles and meticulously measured and photographed the spaces behind dashboards and door panels.
You can reach our Advisors at 1-800-297-9469. We're available 7 days a week. Or email us at email@example.com.
Here's what the experts say about our customer support
For the 14th year in a row, Crutchfield has earned BizRate.com's "Circle of Excellence" Platinum Award for performance and customer service. Of the 5,000 online retailers in the Bizrate network, Crutchfield stands alone as the only one to win the "Circle of Excellence" Platinum Award for 14 consecutive years.