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Awards, Recognition and Certificates

When we focus on your needs, awards and recognition follow.

BizRate Circle of Excellence — 16-time winner Circle of Excellence

For the 16th year in a row, Crutchfield has earned's "Circle of Excellence" Platinum Award for performance and customer service. Of the 5,000 online retailers in the Bizrate network, Crutchfield stands alone as the only one to win the "Circle of Excellence" Platinum Award for 16 consecutive years.

Crutchfield received top ratings in customer surveys in the following areas:

  • Ease of Finding Products
  • On-Time Delivery
  • Product Selection
  • Overall Satisfaction
  • Customer Support
  • Product Met Expectations
  • Likely to Shop Again

"Elite" rating — 2010


STELLAService, an independent customer service ratings agency, honored Crutchfield with "Elite" status in its annual rankings of the top 150 Web sites for customer service performance in 2010. Crutchfield earned Elite status, the highest STELLAService rating, by providing outstanding customer service across each phase of the online buying process.

2007 MultiChannel Merchant of the Year

MultiChannel awards 2007

Crutchfield has been honored with the most significant award within the Direct Marketing trade industry: the MultiChannel Merchant of the Year Award. In addition, the Crutchfield catalog won a Silver Award for the electronics category, and our website won a Gold Award for the electronics segment, as well as Best Website Overall (across all 17 categories).
MultiChannel Merchant

Best Consumer Direct Electronics Dealer


The editors of This Week in Consumer Electronics chose Crutchfield as the nation's Best Consumer Direct Dealer, recognizing us for outstanding performance in categories including merchandising excellence, design, and customer service.