Awards, Recognition and Certificates
When we focus on your needs, awards and recognition follow.
For the 16th year in a row, Crutchfield has earned BizRate.com's "Circle of Excellence" Platinum Award for performance and customer service. Of the 5,000 online retailers in the Bizrate network, Crutchfield stands alone as the only one to win the "Circle of Excellence" Platinum Award for 16 consecutive years.
Crutchfield received top ratings in customer surveys in the following areas:
- Ease of Finding Products
- On-Time Delivery
- Product Selection
- Overall Satisfaction
- Customer Support
- Product Met Expectations
- Likely to Shop Again
STELLAService, an independent customer service ratings agency, honored Crutchfield with "Elite" status in its annual rankings
of the top 150 Web sites for customer service performance in 2010. Crutchfield earned Elite status, the highest STELLAService
rating, by providing outstanding customer service across each phase of the online buying process.
Crutchfield has been honored with the most significant award within the Direct Marketing
trade industry: the MultiChannel Merchant of the Year Award. In addition, the Crutchfield
catalog won a Silver Award for the electronics category, and our website won a Gold
Award for the electronics segment, as well as Best Website Overall (across all 17
The editors of This Week in Consumer Electronics chose Crutchfield as the nation's
Best Consumer Direct Dealer, recognizing us for outstanding performance in categories
including merchandising excellence, design, and customer service.